Louisa Cooper

Experienced finance professional with a background spanning credit control, customer operations, account management and financial administration. Built a career on developing strong relationships, solving problems and delivering high standards of service in fast-paced commercial environments. Recognised for being approachable, dependable and someone colleagues and customers trust to find practical resolutions. Since joining Stanley Black & Decker in 2019, progression from Junior Credit Controller to Senior Delivery Analyst has come through consistently delivering results, taking on increasing responsibility and building trusted relationships across the business. Now responsible for the end-to-end management of the UK Accounts Department for the MAC Tools franchise network, overseeing more than 150 franchisee accounts while supporting credit risk, cash collection and overall business performance. Currently self-funding AAT Level 2 and Level 3 qualifications with the long-term goal of becoming a qualified accountant. Passionate about continuous learning and keen to build on an already broad finance background within an organisation that values initiative, collaboration and professional development. Thrives in environments where no two days are the same. Highly organised, calm under pressure and motivated by solving problems, improving processes and building lasting working relationships. Brings a proactive approach, strong attention to detail and a genuine commitment to delivering exceptional results.