Louisa Coomber
Newton Arlosh,Cumbria
Summary
Experienced professional demonstrating strengths in communication, organisation and problem solving. Adapts to changing demands through diplomacy, resourcefulness and careful time management. Committed to bringing discretion, reliability and a steady approach to future roles.
Overview
2
2
years of post-secondary education
22
22
years of professional experience
Work history
Cardiology Coordinator
KIMS Hospital
Maidstone, Kent
2013.10 - 2026.07
- Organised and booked patient tests and investigations, liaising with consultants, secretaries, GPs and clinicians within hospital and other NHS trusts to ensure timely service delivery in outpatient cardiology department using the compucare booking system.
- Collaborated with clinical and clerical staff to resolve issues with private and NHS patient bookings, enhancing overall booking accuracy and patient satisfaction.
- Troubleshot potential problems with a patient's care before escalation, preventing major disruptions to a patient's care pathway.
- Collaborated across departments to ensure a smooth and effective service for all patients.
- Oversee daily operations ensuring consistency in quality and service delivery.
- Exercised problem-solving skills, applying firmness, persuasiveness, sensitivity and diplomacy in managing routine and non-routine patient enquiries and arrangements, ensuring positive patient experiences.
- Ensured patient interactions were handled with care and discretion to maintain trust.
Executive assistant to the managing director
IMS Health
London
2004.02 - 2013.09
- Managed complex scheduling and diary management to ensure smooth business operations.
- Coordinated executive's travel arrangements for successful business trips.
- Drafted correspondence and reports on behalf of the Managing Director, enhancing both internal and external communication.
- Provided support during board meetings to facilitate informed decisions.
- Facilitated decision-making processes to enhance business outcomes.
- Monitored project milestones and adjusted schedules to ensure timely completion.
- Oversaw Business Support Team to ensure effective service delivery.
- Prioritised tasks effectively, ensuring optimal use of time and resources.
- Organised global events by managing budget, logistics, and support services.
Education
Certificate in Management -
Mid Kent College
Chatham, Kent 1996.09 - 1997.07
Secretarial Diploma -
St Aldates Secretarial College
Oxford, Oxfordshire 1988.01 - 1988.12
GCSEs -
Ashford School
Ashford KentSkills
- Patient care coordination
- CRM expertise
- Familiarity with crm systems
- Office software proficiency
- Diary management
- Travel arrangements
- Board meeting preparation
- Document preparation
- Time management mastery
- Resourcefulness in crisis
- Confidentiality management
- Communication expertise
- Business correspondence
- Leadership proficiency
- Networking skills
Affiliations
- I am a keen gardener and enjoy an outdoor life including exercise and walking as well as reading and I have a keen interest in art and photography.
Timeline
Cardiology Coordinator
KIMS Hospital
2013.10 - 2026.07
Executive assistant to the managing director
IMS Health
2004.02 - 2013.09
Certificate in Management -
Mid Kent College
1996.09 - 1997.07
Secretarial Diploma -
St Aldates Secretarial College
1988.01 - 1988.12
GCSEs -
Ashford School