Summary
Overview
Work history
Education
Timeline
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Louisa Callow

London

Summary

I am a conscientious and compassionate support worker with over five years of experience, working with individuals with a range of issues such as substance misuse and those experiencing homelessness. I have worked with clients in the community, rehabilitation centres, and in custody. In addition, I have extensive knowledge in all areas of substance misuse and recovery, including completing in depth assessments and client lead care plans, and have facilitated group work on relapse prevention, the 12 step program and SMART recovery.



Overview

7
7
years of professional experience

Work history

Hub Coordinator

CGL
Camden, London
02.2025 - Current
  • Work closely with partner agencies, such as RAMFEL, Camden Council, Drug and Alcohol services, Mental health teams Police and Safer Neighborhood teams to ensure the best support for service users.
  • Advocating for the rights, dignity and needs of homeless individuals, and working to address systemic issues that contribute to homelessness.
  • Participate in regular team meetings, enhancing quality of care provided.
  • Use excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Continuously promoted best practices in health, safety and security to safeguard service user welfare.

Resettlement worker

The Passage
London
01.2023 - 10.2024
  • Conducted thorough, needs led assessments and co-produced informed, accurate and effective care plans.
  • Delivered a personalised, Psychologically and Trauma Informed service that was solution and outcome focused.
  • Provided appropriate advice and support to enable individuals to improve their health and wellbeing
  • Maintained individual, up to date and accurate client data by inputting into the INFORM system.
  • Advised clients and assisted them to obtain, their welfare, housing and related rights, by employing a detailed knowledge of and complying with the relevant legislation, in particular in the areas of housing, homelessness, rough sleeping, health and social care.

Drug and alcohol worker

HumanKind
Tottenham, Haringey
09.2022 - 01.2023
  • Increased patient comfort by offering empathetic support and counselling.
  • Conducted group therapy sessions for improved recovery outcomes.
  • Provided crisis intervention services to prevent relapses in patients' behaviour patterns.
  • Collaborated with healthcare professionals, enhancing patient care quality.
  • Conducted individual assessments, determining appropriate treatment pathways.
  • Assisted in recovery by creating personalised rehabilitation plans.
  • Facilitated educational workshops for increased awareness of substance abuse issues.

Outreach Worker

WDP
Camden and Islington
05.2022 - 09.2022
  • Providing an outreach service for hard to reach, homeless, substance misuse clients
  • Holding a caseload of clients, and completing comprehensive assessments, care plans and risk assessments.
  • Served as a liaison between vulnerable adults and health care providers which positively impacted their overall wellbeing.
  • Developed targeted campaigns promoting healthier lifestyles within the community that resulted in noticeable improvements in public health figures over time.
  • Enhanced community engagement by conducting regular meetings and discussions.
  • Improved access to resources with concentrated efforts on facilitating connections between disadvantaged individuals and social services.
  • Worked closely with local authorities for better crime prevention strategies in the community.
  • Assisted individuals suffering from mental health issues, creating a network of help and support within the community.

Health and Wellbeing Practitioner

The Forward Trust
HMP Brixton
03.2021 - 04.2022
  • Managed a caseload of substance misuse clients, providing harm reduction advice and guidance.
  • Completed comprehensive assessments, care plans and risk assessments.
  • Facilitated 1:1 key working sessions and group work, covering topics such as, relapse prevention, managing emotions, mindfulness, the 12 step program and SMART recovery.

Resettlement Worker

The Forward Trust
Vauxhall, London
07.2019 - 03.2021
  • Managing a caseload of homeless or at risk of homelessness clients, supporting them into private rented sector accommodation and tenancy sustainment and support
  • Supporting them with long term goals, such as education, training or employment
  • Putting together budgeting plans and welfare benefit applications.

Health Care Assistant

Promis Clinics
Kent
03.2018 - 06.2019
  • Managed a caseload of clients coming into the residential rehab, supporting them with group work and managing their medication, organizing group outings and keeping clients notes up to date
  • Writing comprehensive handovers, after each shift.

Education

GCSE English, Drama, and Geography. -

Albany School Enfield

Timeline

Hub Coordinator

CGL
02.2025 - Current

Resettlement worker

The Passage
01.2023 - 10.2024

Drug and alcohol worker

HumanKind
09.2022 - 01.2023

Outreach Worker

WDP
05.2022 - 09.2022

Health and Wellbeing Practitioner

The Forward Trust
03.2021 - 04.2022

Resettlement Worker

The Forward Trust
07.2019 - 03.2021

Health Care Assistant

Promis Clinics
03.2018 - 06.2019

GCSE English, Drama, and Geography. -

Albany School Enfield

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Louisa Callow