Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager
Louis Whittaker

Louis Whittaker

Chessington,Chessington

Summary

Analytical Environmental Science graduate with experience in quality analysis, data management and sustainability. Proficient in Excel, R, JASP, ArcGIS Pro and QGIS for interpreting complex data and producing reports. Strengthened attention to detail and collaborative skills in current role. Eager to leverage technical and communication abilities to support innovative organisational goals.

Overview

2
2
years of professional experience

Work History

Quality Analyst

John Lewis
London
12.2025 - Current
  • Support product withdrawals and recalls for compliance, legal, and safety risks.
  • Generated key KPI and operational reports enhancing due diligence effectiveness.
  • Produced quarterly quality reports and directorate hit lists for prioritised action.
  • Collaborated with ethics and sustainability compliance and internal teams to ensure supplier due diligence.
  • Communicated with suppliers to maintain compliance requirements across branded and own-brand ranges.
  • Analyse home directorate return data, customer reviews, and product samples.
  • Use complex formulas and AI tools to improve reporting accuracy and throughput.
  • Introduce AI-assisted data workflows using code and formulated sheets.
  • Reduced quarterly report generation time by 38% (13 hours).
  • Reduced weekly review reporting by 50% (2.5 hours).
  • Operated from London headquarters to facilitate team collaboration.

Customer Assistant

John Lewis
Kingston
08.2024 - 12.2025
  • Assisted customers at M&S and John Lewis in high-traffic retail settings, ensuring positive shopping experiences.
  • Provided professional customer care while maintaining product knowledge standards.
  • Resolved customer queries with attentive service, adapting to the store's dynamic environment.
  • Addressed customer service enquiries quickly and accurately.

Education

Bachelor of Science - Environmental Science

Bath Spa University
City of Bath
01-2025

A Level - Biology, Chemistry and Geography

Glyn School
Ewell, SRY
01-2022

Skills

  • KPI analysis
  • Quality assurance
  • Data visualisation
  • Technical Documentation
  • Risk assessment
  • Sustainability practices
  • Microsoft/Google Workspaces
  • GIS Mapping

Timeline

Quality Analyst

John Lewis
12.2025 - Current

Customer Assistant

John Lewis
08.2024 - 12.2025

Bachelor of Science - Environmental Science

Bath Spa University

A Level - Biology, Chemistry and Geography

Glyn School
Louis Whittaker