
Dynamic and proactive professional with extensive training in mixology, barista, and culinary arts. Demonstrates exceptional communication skills and phone etiquette, complemented by strong cash handling abilities and security responsibilities. Adept at inventory management and cross-functional team interaction, ensuring seamless operations and both customer and upper management satisfaction. Possesses leadership skills with a focus on conflict resolution and creative problem-solving.
● Dotcom department - packaging customer orders, organising and delivering customer orders for both Click and Collect and home deliveries using company vans within tight deadlines.
● Customer service and keeping a positive and friendly environment.
● Delivering efficient and friendly service for customers on tables in the restaurant as well as the bar, and private event hall.
● Keyholder and management responsibilities - liaising information between upper management, kitchen and bar staff. managing staff, cashing up at the end of the shift, locking up, and setting alarms.
● Bartender, mixologist and barista.
● Event preparation and coordination such as weddings, wakes, birthday and Christmas parties, seminar
meetings and themed events such as Steak night and Sunday lunch.
Duke of Edinburgh Bronze Award
As part of the Duke of Edinburgh Award I volunteered at the Cat Protection Charity shop in Midsomer Norton. I was required to volunteer for three months but continued for over a year, I would have continued volunteering there if it were not for the Covid-19 pandemic. My duties included, sorting and displaying stock, assisting and helping customers, helping with deliveries as well as cleaning and labelling stock.