louis varney
hove,England
Summary
- my employment history consists of a number of responsibilities I feel I do work really well in. I love dealing with members of the public as well as solving problems put before me. this translates translate into every area of my professional life as a trainer i enjoy conversing with people and finding way in which i can make their life easier and resolve any issues they may have. As a painting and decorator for private clients I learnt the value of hard work and how a small mistake can become a larger issue overtime if not corrected early enough. although my role at Sainsburys is forever changing it was taught me how to work with a team both as a team leader and a member of team, as well as this the large amount of people i deal with on the daily with different issues has helped me work on my patience as well as understanding the small things can go along way in a customer interactions whether that be good or bad. as I am naturally an extroverted person I feel very suited to jobs which involve dealing with all types of people as i generally find all interactions interesting and will try my hardest to resolve any issue someone may have
Overview
3
3
years of professional experience
12
12
years of post-secondary education
Work history
customer services supervisor
Sainsburys west hove
hove , England
11.2020 - Current
- Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
- Monitored business and process metrics to measure and manage customer service effectiveness.
- Trained, led and motivated a team of anywhere from 4 to 10 people to deliver customer service excellence on customer satisfaction as well as staff satisfaction to ensure the team works as efficiently as possible .
- Planned staff rotas to meet customer needs as ell as the needs of my collages
- Documented department data and compiled accurate reports.
- Took ownership of escalated customer issues and followed through to resolution.
Commercial Painter and Decorator
Riccardo construction
Brighton, England
02.2022 - 08.2022
- Accomplished repairs and renovations to exact customer specifications.
- Minimised accidents and incidents by maintaining health and safety procedures.
- Completed thorough snagging and finishing.
- Refreshed walls, doors and trims with strict attention to detail.
- Exceeded customer expectations by delivering high-quality results within budget and timeframe targets.
- Carried out painting and decorating work on large properties to exceptional standards.
Warehouse and Logistics Assistant
elite fine food
Newhaven , England
06.2021 - 08.2022
- Led continuous improvement initiatives to boost productivity and minimise losses.
- Briefed team on productivity targets and process changes.
- Investigated process faults and devised targeted solutions.
- Enhanced picking and packing output through team coaching and feedback.
- Managed warehouse inventories.
- Delegated tasks and coordinated warehouse workflow to support continuous productivity.
Education
A-Levels - public services
varndean collage
Brighton, Brighton and Hove 09.2020 - 09.2022
A-Levels - sports science
varndean collage
Brighton, Brighton and Hove 09.2020 - 06.2023
A-Levels - protective services
varndean collage
Brighton, Brighton and Hove 09.2021 - 06.2023
GCSEs - mathematics
Hove Park School and Sixth Form Centre
Hove 09.2018 - 06.2020
GCSEs - english
Hove Park School and Sixth Form Centre
Hove 09.2018 - 06.2020
GCSEs - religion and philosophy
Hove Park School and Sixth Form Centre
Hove 09.2018 - 06.2020
Skills
- Complaint resolution
- Sales expertise
- Money handling abilities
- Training development aptitude
- Stocking and replenishing
- Staff education and training
- Retail store support
- Resolving errors
- Document retrieval
- Record-keeping and bookkeeping
Timeline
Commercial Painter and Decorator
Riccardo construction
02.2022 - 08.2022
A-Levels - protective services
varndean collage
09.2021 - 06.2023
Warehouse and Logistics Assistant
elite fine food
06.2021 - 08.2022
customer services supervisor
Sainsburys west hove
11.2020 - Current
A-Levels - public services
varndean collage
09.2020 - 09.2022
A-Levels - sports science
varndean collage
09.2020 - 06.2023
GCSEs - mathematics
Hove Park School and Sixth Form Centre
09.2018 - 06.2020
GCSEs - english
Hove Park School and Sixth Form Centre
09.2018 - 06.2020
GCSEs - religion and philosophy
Hove Park School and Sixth Form Centre
09.2018 - 06.2020
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