Louis Taylor
Kidderminster,Worcestershire
Summary
Dynamic and results-driven professional with a robust skill set in project management, team management, and strategic planning. Demonstrates exceptional ability to work under pressure while maintaining high standards of quality control and health and safety compliance. Proven expertise in employee engagement, staff training and development, and operational management, complemented by strong analytical skills and adaptability. Adept at leveraging product knowledge for effective sales strategies and stock control within warehouse environments. Committed to fostering an approachable work culture that enhances employee training and on-boarding processes.
Overview
21
21
years of professional experience
Work history
Regional manager
Headlam LTD
Central West Region
09.2025 - Current
- Built strong relationships with stakeholders, improving customer satisfaction rates.
- Provided crucial input into strategic planning, shaping company direction and focus.
- Enhanced team's performance with regular coaching and feedback.
- Coordinated with other departments for smooth business operations.
- Fostered a positive work environment, boosting employee morale.
- Maintained constant communication with staff, fostering transparency and trust within the team.
- Ensured compliance with company policies and procedures across all branches in the region.
- Established and maintained operational standards for 12 locations across region.
- Monitored operations to assess and highlight results.
- Put in place clear controls for financial administration and business management.
Business Support Manager
Headlam Group plc
Birmingham
05.2023 - 11.2025
- Process Improvement: Identify and implement improvements to processes and systems to enhance efficiency and productivity.
- Standard Operating Procedure Audits
- Offer operational and system support to Trade Counters and Distribution Centres
- Problem solving, Proactively identify and address issues to maintain a smooth and efficient service.
- Strong organisation skills
- Excellent communication skils
- I.T proficiency, KEA system.
- Analytical skills, able to analyse data and identify areas for improvement.
- Leadership Skills, Ability to motivate and guide a team.
- Permanent
Operations Manager
Headlam Group plc
Kidderminster, Worcestershire
05.2018 - 05.2023
- Overseeing and optimising the sites day to day activities ensuring smooth operations and efficiency
- Managing resources to improve processes and ensure quality control while aligning operations with business goals.
- This involved a range of tasks and skills including, Leadership, Strategic planning, Budgeting, Communication, Problem solving and Project management.
- Delegation and Task assignment
- Performance Management.
- Managing resources.
- Developing and implementing operational strategies, Create and execute plans to improve efficiency, reduce costs and enhance customer satisfaction.
- Supervising and monitoring a team of 34 employees over 2 separate shifts, Whilst also responsible for 13 HGV drivers ensuring that at all times they comply with the relevant regulations and standards.
- Managing budgets, Responsible for managing operational budgets ensuring efficient use of resources.
- Problem solving and Decision making, Identifying and addressing operational challenges, developing and implementing solutions.
- Making informed decisions, Assess risk, analyse data and make strategic decisions to improve operations.
- Managing timeline and resources.
- Permanent
Sales Representative
Headlam Group plc
Kidderminster, Worcestershire
07.2016 - 05.2018
- Identifying and Engaging with Potential Customers: This includes prospecting, lead generation, and contacting potential clients through various channels.
- Presenting and Selling Products/Services: Sales, Effectively communicate the value of their offerings to customers, often through presentations or demonstrations.
- Negotiating Deals: This involves setting prices, terms, and closing sales agreements with customers
- Generating Leads: Actively searching for and identifying potential customers and opportunities.
- Building and Maintaining Customer Relationships: Responsible for fostering long-term relationships with clients, ensuring satisfaction, and encouraging repeat business.
- Meeting Sales Targets: This involves actively pursuing sales opportunities and achieving company goals.
- Permanent
Sales Assistant
Headlam Group plc
Kidderminster, Worcestershire
05.2014 - 07.2016
- Being attentive to customers needs.
- Helping customers find products they are looking for.
- When necessary, being able to give in-depth technical advice about products.
- Arranging orders and deliveries of stock for customers.
- Giving information about the features, quality and availability of different products.
- Permanent
Warehouse Operative
Headlam Group plc
Kidderminster, Worcestershire
08.2004 - 05.2014
- All roles of warehousing, Supervising colleagues and managing the Goods-Inward Department.
- Checking receipt of correct quantity and types of goods.
- Recording any damaged, missing or faulty goods.
- Permanent
Skills
- Ability To Work Under Pressure
- Adaptability
- Analytical
- Approachable
- Project Management
- Team Management
- Delegation
- Strategic Planning
- Employee Engagement
- Stock Control
- Warehouse
- Sales
- KEA system
- On-boarding
- Audit
- Product knowledge
- Employee management
- Operational management
- Staff training and development
- Employee training
- Time efficiency
- Quality control standards understanding
- Health and Safety Compliance
HOBBIES & INTERESTS
Football, Golf, Gym
Timeline
Regional manager
Headlam LTD
09.2025 - Current
Business Support Manager
Headlam Group plc
05.2023 - 11.2025
Operations Manager
Headlam Group plc
05.2018 - 05.2023
Sales Representative
Headlam Group plc
07.2016 - 05.2018
Sales Assistant
Headlam Group plc
05.2014 - 07.2016
Warehouse Operative
Headlam Group plc
08.2004 - 05.2014