Louis Sutherland
Buckingham,Buckinghamshire
Summary
Highly skilled hospitality worker, with a degree in Pychology attained at the University of Manchester. I am looking to build on my skills developed in thospitailty and add that to my knowldge from my degree in a proffesional setting. I am motivated build towards a professional career. I have experinces managing a team, organisning with client needs and putting this together into a events package. I am 22 years old and excited to learn and grow my skillset.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Events coordinator / Bar Supervisor
AppleJack, Taphouse
Sydney, NSW
09.2023 - 04.2024
- Facilitated smooth running of events averaging 50 guests.
- Understood and Developed a strong Knowledge of craft beer and ale, whilst almost mainting preperation of large batch house cocktails.
- Worked with day-of event staff to minimise delays and disruptions using critical thinking skills to solve unexpected issues.
- Created bespoke packages for clients based on event requirements.
Assistant bar manager
La Vina, Wine Bar and Restaurant
Manchester
01.2023 - 07.2023
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
- Built loyal customer base by creating welcoming environment with top quality service.
- Oversaw line cleaning and cellar management.
Waiter Bartender
Peach Pubs
Oxford
12.2020 - 12.2023
- Seasonal Work at home whilst completing my University Degree.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Memorised orders in loud and busy environments to maintain speedy service at peak times.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Chef assistant
The Thacted Inn
Winslow
05.2019 - 12.2019
- Cleaned food preparation and storage areas in line with schedule.
- Assisted chefs with preparing and presenting food, employing meticulous attention to detail and quality standards.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Assisted in preparation of meals to exact recipes.
Education
Bachelor of Science - Psychology
University of Manchester
Manchester 08.2020 - 06.2023
Skills
- Interpersonal communication
- Knowldge of Group Behaviour
- Management Experience
- Event Planning
- Sales techniques
Affiliations
- Craft Beer and Ale
- Skateboarding
- The Psychology of Groups
Timeline
Events coordinator / Bar Supervisor
AppleJack, Taphouse
09.2023 - 04.2024
Assistant bar manager
La Vina, Wine Bar and Restaurant
01.2023 - 07.2023
Waiter Bartender
Peach Pubs
12.2020 - 12.2023
Bachelor of Science - Psychology
University of Manchester
08.2020 - 06.2023
Chef assistant
The Thacted Inn
05.2019 - 12.2019
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