LOUIS NGURUVE
Telecommunications technician
Newcastle upon Tyne,United Kingdom
Summary
Diligent Technician accustomed to handling maintenance and service needs. Collaborates with engineers to align project scheduling and materials. Exceptional troubleshooting and problem-solving skills.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Network Operations Field Maintenance Technician
Netone Cellular
HARARE, Zimbabwe
02.2022 - Current
- Installed and repaired electrical and mechanical components and systems to meet project specifications.
- Visited base station sites to inspect, maintain and repair diverse types of equipment.
- Addressed faulty systems and worked with clients to resolve network challenges.
- Reviewed schematics, blueprints and technical manuals to complete manufacturer-suggested maintenance.
- Maintained daily maintenance logs, updating data with accuracy to inform management of operational needs.
- Worked within all specifications and requirements to complete high-quality technical projects.
- Scheduled planned maintenance during off-peak times to minimise network downtimes.
- Followed preventive maintenance schedule and updated documentation to show completed work.
- Enforced adherence to regulatory requirements related to health and safety.
- Diagnosed and resolved software and hardware faults and reported on root causes.
- Addressed technical support requests and completed effective resolutions within given timeframes.
- Documented technical procedures and SOPs to streamline processes.
- Tested and evaluated equipment performance to determine maintenance needs.
- Worked with internal stakeholders to provide technical support and guidance on company equipment.
- Generated Daily, Weekly and monthly network performance reports as required by management.
- Analysed revenue per site reports and completed effective network optimization resolutions to emprove network coverage and quality of service.
Radio Network Assistant
Netone Cellular
HARARE, Zimbabwe
08.2014 - 01.2022
- Understood and adhered to company's health and safety policies.
- Handled various day-to-day maintenance responsibilities to keep the radio network running.
- Took on additional tasks on engineer's request.
- Assisted engineers in hardware troubleshooting and software upgrades
- Carried out Corrective and Preventive maintenance on all field network nodes to ensure proper functionality and minimum network downtime.
- Kept and maintained accurate records of system faults, upgrades and components repairs and swaps.
- Decommissioned obsolete equipment as directed by engineers.
- Installed equipment racks, tower and rooftop equipment as directed by engineers.
- Worked at heights to ensure proper installation of tower components ad ensuring that tower operations are conducted safely and efficiently
- Installed, connected and tested underground and above ground grounding systems.
Technical assistant - Access networks
Telone Zimbabwe
Midlands, Zimbabwe
01.2011 - 07.2014
- Assisted technicians in installation, movement, repair and modification of telecommunications and related equipment according to job order specifications, standards and procedures by repairing voice and data, determined cable, wire and equipment needed to accomplish the service requested.
- Maintained inventory stock, recommended purchase of both technical and non-technical supplies and took responsibility of tools and test equipment.
- Attended to customer faults as directed by technicians.
- Drove technicians to and from customer premises and assisted in copper cable jointing and optic fibre splicing.
- Wired Main Distribution Frames and Digital Distribution Frames in Telephone Exchanges and Remote line units.
- Helped to ensure overall success of Networking and Telecommunication by performing all other duties as assigned.
Education
Higher National Diploma - Telecommunications
Midlands State University
Zimbabwe 07.2018 - 06.2021
NVQ Level 2 - Telecommunications
City & Guilds London
United Kingdom 01.2015 - 07.2015
Skills
- LAN networking
- Office 365
- Network installation
- Fault isolation
- Failure resolution
- Line testing
- Power testing
- Communication
- Customer service
Other courses
- Working at Heights training - Telone Centre for Learning
- Certified Fibre Optic Technician (CFOT) - FOA
- Optic Fibre Splicing and Maintenance - Telone Centre For Learning
Right To Work
- RIGHT TO WORK - YES
BRP- RT4469899
Timeline
Network Operations Field Maintenance Technician
Netone Cellular
02.2022 - Current
Higher National Diploma - Telecommunications
Midlands State University
07.2018 - 06.2021
NVQ Level 2 - Telecommunications
City & Guilds London
01.2015 - 07.2015
Radio Network Assistant
Netone Cellular
08.2014 - 01.2022
Technical assistant - Access networks
Telone Zimbabwe
01.2011 - 07.2014
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