Summary
Overview
Work history
Skills
Timeline
Generic

louis hayzelden

cardiff

Summary

Experienced mixologist with extensive knowledge of drink recipes, wine pairing, and coffee making. Demonstrates proactive initiative and a positive attitude in customer engagement and people management. Skilled in alcohol service etiquette, ensuring exceptional service standards. Career goal: to leverage mixology expertise and customer service skills to enhance guest experiences in a dynamic hospitality environment.

Overview

4
4
years of professional experience

Work history

bartender

coppa club
cardiff
05.2024 - Current
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Provided excellent service to customers, resulting in repeat business.
  • Recommended drinks to customers, increasing overall sales.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Completed end-of-day cleanup to reset bar for next day.
  • Supported serving staff with fast, accurate beverage preparation.

Bartender

Pictons
cardiff
01.2024 - 05.2024
  • Developed new cocktail recipes to keep menu fresh and appealing.
  • Boosted team morale with positive attitude whilst handling busy shifts.
  • Kept bar fully stocked at all times to meet customer demands efficiently.
  • Managed opening and closing duties including restocking the bar and preparing garnishes for next shift, ensuring smooth transitions between shifts.
  • Created visually appealing garnishes for cocktails, enhancing presentation standards.
  • Learned mixology techniques from experienced bartenders, continuously improving skills and expertise.
  • Acquired complete knowledge of drink menus to offer appropriate suggestions and upsells when required.

bartender

Bills
cardiff
11.2022 - 12.2023
  • Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
  • Resolved customer complaints promptly to maintain good relationships.
  • Collaborated with team members to provide seamless service during busy periods.
  • Trained new staff members effectively, ensuring top-notch service standards were maintained.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.

Assistant manager

the perch
Swansea, City and County of Swansea
02.2021 - 05.2022
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Improved guest service by implementing new procedures and protocols.
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Conducted team meetings on a regular basis, promoting open communication within the team.
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Improved staff performance through regular feedback sessions and training programmes.

Skills

  • Mixology expertise
  • Proactive initiative
  • Alcohol service etiquette
  • Wine pairing knowledge
  • Coffee making
  • Customer engagement
  • People Management
  • Positive attitude
  • Knowledge of drink recipes

Timeline

bartender

coppa club
05.2024 - Current

Bartender

Pictons
01.2024 - 05.2024

bartender

Bills
11.2022 - 12.2023

Assistant manager

the perch
02.2021 - 05.2022

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louis hayzelden