Louis Loulou Grzimek

• Demonstrates advanced membership, treatment, and product knowledge.
• Tailoring clients' needs to membership & treatment plan
• Optimized member experience by introducing new benefits and services tailored to individual needs.
• Increased membership retention through effective communication strategies and personalized outreach.

Membership Relations& VIP Manager

• Daily briefing of teams on VIP guest arrivals and reservations.
• Working with VIP security officer/Secret Service to ensure smooth and safe entrance, stay, and exit of politicians and diplomats.
• Remained available 16 hours daily to respond to VIP guest needs, complaints or inquiries.
• Planning membership events increasing membership involvement and sales
• Handling customer complaints
• Acting as a representative of the Cipriani brand demonstrating sophistication, elegance, style and impeccable knowledge of brand history, brand identity and history of Casa Cipriani Maritime building.

• Ensuring flawless communication and handling of HNW Individuals leads for personal sales appointment
• Generated new sales leads to achieve and exceed monthly sales goals.
• Working closely with Co-Founder as sales team, assisting in closing multiple "Grand Vividus" sales for over 500 000.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Oversaw all communication with residents in "The Zone".
• Delivered direct feedback to senior management regarding project visibility and status.
• Monitoring media outlets news reports on "Project"
• Estimated labor requirements of residence customer care to support anticipated workload.
• Acting as "Projects" representative whilst giving detailed presentation (between 10 and 45 min) to potential collaborators, artists and politicians.