Louis Grasier

• Working across 19 venues providing a variety of hospitality services
• Working as part of a team to deliver:
• High standards of customer service
• A variety of hospitality services
• Meeting and greeting customers
• Taking and serving orders
• Clearing & resetting tables to exceptional
• Supporting with general bar and kitchen duties
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.

• Established and developed a successful vintage clothing brand,
• Retailing through peer-to-peer social media sites.
• Sourced and established an international supply chain.
• Creation of brand identity logo and marketing materials.
• Use of creative photography, video, and copy to promote the brand and products.
• Management of costs, setting pricing, and profit margins.

Achievements

• Achieved Sales revenue of £10,000 in year one, a profit of £4,000.
• Development and management of 3500 Tik-Tok followers.

• Maintained high standards of customer service during peak times.
• Cooperated closely with other team members to meet and exceed guests' expectations.
• Ensured smooth operation of the front desk by managing reservations and walk-ins.
• Upheld rigorous hygiene standards in all front-of-house areas.
• Recommended menu items to guests, enhancing their dining experience.
• Managed cash transactions accurately, ensuring accurate financial records.