Louis Grapes

Bartender/Mixologist

I deliver a luxury guest focused bar experience within the worlds leading boutique hotel, renowned for it's relaxed fine dining and attention to detail. This job involves working in a high pressure, fast paced environment serving a diverse clientele which include high net worth guests, international visitors and private venue attendees.

My job responsibilities include:

- Preparing and serving high quality beverages to a very high standard.

- Providing personalised, attentive customer service whilst also not being remaining professional.

- We change our 8 seasonal cocktails on our menu seasonally which requires extensive research into methods of producing different flavours and tastes.

- Building relationships with guests to ensure a returning guest.

- Maintaining impeccable cleanliness, stock control and all health and safety compliances.

• As a food and beverage team member, I support daily operations by taking orders, serving food and drinks, and ensuring a clean and welcoming environment. I restock supplies and assist with food prep when needed. I provide friendly service, handle customers' queries and concerns, and work as part of a team to ensure smooth, efficient service.
• I have had the opportunity to work at many events with this job, such as post-marriage celebrations, designer brand events, and other events.

• Maintained high standards of cleanliness by washing kitchen equipment and utensils.
• Swept and mopped floors at end of shifts to ensure tidy workspace next day.
• Promptly addressed spills or broken glassware to prevent accidents in the workplace.
• Cleaned work surfaces, ensured hygiene standards were met.
• Removed rubbish, kept bin area clean and orderly.
• Achieved high levels of organisation with sorting and storing deliveries.

• Managed daily store operations to ensure efficiency and customer satisfaction.
  Assisted customers with inquiries and provided prompt service.
  Handled sales and payments accurately, maintaining financial integrity.
  Restocked products regularly to optimise inventory levels.
  Maintained cleanliness and organisation of the shop environment.
  Developed strong relationships with customers to enhance loyalty.
  Resolved customer issues swiftly to maintain high service standards.

• Monitored expiration dates of perishable goods, reducing waste and ensuring product quality.
• Handled customer complaints with professionalism, resolving issues to ensure satisfaction.