Louis Fleming
Crookston,Scotland
Summary
I am currently studying for the BA Professional Golf Management degree at the University of the Highlands and Islands, Dornoch Campus. I am a current third year, and residing during term time in Dornoch, Scotland. I am a diligent, honest, hardworking aspiring PGA professional with a passion for all aspects of the golf industry. I have strong communication skills and I am keen to develop the highest level of customer service at a world-class facility. I have some experience of and interacting with golfers in Scotland through work and University.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Golf operations supervisor
Mearns Castle Golf Academy
Glasgow, Newton Mearns
08.2018 - Current
- Service information.
- Interacted with customers' determined needs.
- Provided recommendations and up sold services.
- Assisted customers with selection of products and services.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Maintained visually appealing and effective displays for the entire facility.
- First tee and marshalling responsibilities.
- End of sales report.
- Ball collection for driving range
- Managing club and open competitions
- Participating in marketing decisions for the business
Golf instructor
Mearns Castle Golf Academy
Glasgow, Newton Mearns
04.2024 - Current
- Junior camps - I ran ten junior camps throughout the golf season. The camps focused on developing world class basics for junior golfers as well as giving them a great time
- Kids At The Castle - Instructor for weekly golf classes focusing on developing junior performance
- Junior Development Program - On course Tuition for performance players. This focused on improving their course management skills. We also played a range of formats to improve the player's understanding of golf
- Golf Clinics - Monthly clinics for players with different experiences playing golf.
Golf assistant
Renfrew Golf Club
Glasgow, Renfrewshire
11.2023 - 01.2024
- Service Information.
- Interacted with customers' determined needs.
- Provided recommendations and up sold services.
- Assisted customers with selection of products and services.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Maintained visually appealing and effective displays for the entire facility.
- End of sales report.
Golf shop assistant
MRC Golf at Mearns Castle Golf Academy
Glasgow, Newton Mearns
10.2021 - 01.2024
- Upselling products and services.
- Assisting customers with their needs.
- Answering telephone calls with professional and knowledgeable responses.
- Maintained visually appealing and effective display.
- Service information.
School Work Experience
Haggs Castle Professional Shop
Glasgow
10.2018 - 10.2018
- Assisting customers with their needs.
- Service information
- Answering telephone calls with professional and knowledgeable responses
- Maintained visually appealing and effective display
Caddying
- I have experience carrying out caddy duties at Loch Lomond Golf Club, Royal Dornoch Golf Club, and the Carnegie Club at Skibo Castle which has helped me gain experience in being able to communicate with overseas visitors and applying my golfing knowledge to enhance their golfing experience.
Education
Paisley Grammar School
08.2013 - 05.2019
Professional Golf BAH - undefined
University of the Highlands and Islands
Skills
- Cashier skills
- Credit and cash transactions
- Professional appearance
- Taking customer orders
- Issue resolution
- Telephone transactions
- Golf Reception skills
- Safety awareness
- Behaviour standards
- Tournament procedures
- Rules
- Time management
- Problem Solving
- Facility presentation
Custom
I have a keen interest in sports including golf and football, having played to a high level as an amateur golfer. Maintaining a current world golf handicap of +1 having played in competitions in Scotland and abroad.
Personal Information
Date of birth: 07/27/2001
Qualifications
Highers
Business Management
Physical Education
National 5
English
Business Management
Graphic Communication
Physical Education
National 4
Mathematics
Level 1 - Assistant Golf Coach
Timeline
Golf instructor
Mearns Castle Golf Academy
04.2024 - Current
Golf assistant
Renfrew Golf Club
11.2023 - 01.2024
Golf shop assistant
MRC Golf at Mearns Castle Golf Academy
10.2021 - 01.2024
School Work Experience
Haggs Castle Professional Shop
10.2018 - 10.2018
Golf operations supervisor
Mearns Castle Golf Academy
08.2018 - Current
Paisley Grammar School
08.2013 - 05.2019
Caddying
Professional Golf BAH - undefined
University of the Highlands and Islands
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