Louis Chappell
Aldershot
Summary
Highly organized and detail-oriented administrative professional with four years of experience in community service and office environments. Expertise in front desk management, high-volume call handling, and GDPR-compliant recordkeeping, consistently streamlining administrative processes to enhance client satisfaction. Strong organisational and communication skills foster a welcoming atmosphere while contributing effectively to dynamic teams. Eager to embrace new challenges and expand skill sets to drive organisational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist (Volunteer)
Citizens Advice Bureau
09.2021 - Current
- Serve as a primary point of contact: greet all visitors and clients professionally and in a friendly manner.
- Handle a busy phone system, effectively coordinating client appointments to ensure smooth service provision.
- Ensure that clients' records are kept accurately and in a manner that is GDPR-compliant.
- Smoothen visitor check-in processes by facilitating operational flow and consequently reducing waiting times.
- Conducted follow-ups on client satisfaction, which have recently identified the key strengths of our service.
Office Administrator (School Work Experience)
EPC-UK
01.2019 - 02.2019
- Digitised administrative records for better workflow efficiency and accessibility among the team.
- Provided support to coordinate appointments and prepared reports with a high degree of accuracy.
Steward (School Work Experience)
Princes' Hall Theatre
12.2018 - 02.2019
- Supported customer service for the theatre productions and corporate events by welcoming guests and helping them with seating arrangements.
- Proactively resolved diverse guest inquiries to ensure a smooth, enjoyable experience among all guests.
Receptionist (School Work Experience)
Langham Court Care Home
11.2018 - 01.2019
- Maintained accurate and confidential resident and visitor appointment schedules that aided smooth day-to-day operations of the care home.
Education
BTEC Level 1 & 2 Qualifications - WorkSkills, Music, Cooking & Culinary Arts
Undershaw Education Trust
Hindhead, Surrey07.2019
Skills
- Communication
- IT skills
- Conflict Resolution
- Active Listening
- Organisational Skills
- Problem-Solving
- Adaptability
- Time Management
- Dependability
- Maintaining cleanliness
- Scheduling appointments
- Tact and diplomacy
Certification
- Functional Skills Level 1 in Mathematics – Pass
- AQA Step Up to English – Entry Level 1 - Pass
- BCS Level 1 Award in IT User Skills – Pass
Timeline
Front Desk Receptionist (Volunteer)
Citizens Advice Bureau
09.2021 - Current
Office Administrator (School Work Experience)
EPC-UK
01.2019 - 02.2019
Steward (School Work Experience)
Princes' Hall Theatre
12.2018 - 02.2019
Receptionist (School Work Experience)
Langham Court Care Home
11.2018 - 01.2019
BTEC Level 1 & 2 Qualifications - WorkSkills, Music, Cooking & Culinary Arts
Undershaw Education Trust