Summary
Work history
Skills
Timeline
Accomplishments
Affiliations
References

Louis Chappell

Aldershot,Hampshire

Summary

Dedicated and detail-oriented receptionist with a proven track record of delivering exceptional front desk management and customer service. Skilled in scheduling, visitor engagement, and operational process optimization, contributing to enhanced customer satisfaction and office productivity. Proficient in managing high-volume calls, maintaining accurate records, and ensuring GDPR compliance, with strong organizational abilities and a meticulous attention to detail.

Work history

Front Desk Receptionist Volunteer

Citizens Advice Bureau
Aldershot, Hampshire
09.2021 - Current
  • Greeted and assisted 10-15 visitors weekly, boosting visitor feedback scores by 15% through exceptional service.
  • Handled high-volume calls and scheduled 40+ appointments quarterly, increasing customer satisfaction by 20%.
  • Streamlined front desk operations for a high-profile non-profit, delivering top-tier customer support to visitors.

Break from work (COVID 19)

(Unable to work)
Aldershot
02.2020 - 08.2021

Office Administrator (Work experience)

EPC UK
Farnborough
01.2019 - 02.2019
  • Executed alphabetized data input, efficiently managing and organizing records in digital and analogue systems.
  • Maintained and updated customer records, conducting follow-up calls to ensure satisfaction and compliance with GDPR.
  • Leveraged Microsoft Office tools for comprehensive data analysis and effective communication.

Steward (Work Experience)

Princes' Hall Theatre
Aldershot
12.2018 - 02.2019
  • Delivered outstanding customer service, assisting patrons with seating and concessions to ensure an enjoyable event experience.
  • Ensured the theatre's cleanliness and organization, working collaboratively with team members to enhance patron experience.

Receptionist (Work Experience)

Langham Court
Hindhead
11.2018 - 01.2019
  • Managed incoming phone calls and directed visitors, maintaining patient records in compliance with GDPR.
  • Delivered exceptional customer service to care home residents and their families, fostering a welcoming environment.
  • Greeted visitors and ensured their comfort by offering refreshments and assistance.

Skills

  • Front Desk Management
  • Outstanding Customer Service
  • Strong Interpersonal Communication
  • Meticulous Attention to Detail
  • Efficient Appointment Scheduling
  • Proficient in Handling Enquiries
  • Patient Record Management
  • Microsoft Office Suite Proficiency
  • GDPR Compliance

Timeline

Front Desk Receptionist Volunteer - Citizens Advice Bureau
09.2021 - Current
Break from work (COVID 19) - (Unable to work)
02.2020 - 08.2021
Office Administrator (Work experience) - EPC UK
01.2019 - 02.2019
Steward (Work Experience) - Princes' Hall Theatre
12.2018 - 02.2019
Receptionist (Work Experience) - Langham Court
11.2018 - 01.2019

Accomplishments

  • Front Desk Receptionist Volunteer at Citizens Advice Bureau: Improved visitor feedback scores by 15%. Managed high-volume calls and scheduled over 40 appointments quarterly, leading to a 20% increase in customer satisfaction.
    .
  • Office Administrator at EPC UK: Organized and managed records and documents in both digital and analogue systems. Conducted follow-up calls to ensure customer satisfaction, complying with GDPR regulations.
  • Receptionist at Langham Court: Managed incoming phone calls, directed visitors, and maintained patient records in compliance with GDPR regulations. Provided exceptional customer service to care home residents and their families.
  • Steward at Princes' Hall Theatre: Provided exceptional customer service to patrons, assisting with seating and concessions during events. Maintained cleanliness and organization of the theatre, collaborating with team members to ensure a positive experience for all patrons.


  • Educational Achievements


  • BTEC Work Skills Level 1 and 2 : Completed with distinction, developed essential workplace skills and knowledge.
  • BCS Level 1 IT Skills : Graduated with honours, proficient in IT skills including coding and software applications.
  • BTEC Music level 1 and 2 : Gained valuable music industry skills and knowledge while achieving a pass

Affiliations

  • playing instruments community service and helping others. music-related activities

References

References available upon request.

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Louis Chappell