Summary
Overview
Work history
Education
Skills
Personal
Timeline
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Louis Burch

Louis Burch

Castlefield, Manchester

Summary

Experienced in customer service and sales, with a genuine passion for politics and improving the world. Highly ambitious - seeking role in fast paced, growing organisation in which I can make a genuine difference and help colleagues and the wider public alike.

Overview

8
8
years of professional experience

Work history

Senior Contact Analyst

NatWest Group
Manchester, Greater Manchester
11.2024 - Current
  • Promoted to deputy manager after three months in role due to exceptional customer handling skills and rapport with colleagues.
  • Assigned to train new starters two months into role.
  • Consistently complimented by customers as "most helpful person I've spoke to".
  • Assigned to comms channels dedicated to assisting colleagues after showing elite technical knowledge.
  • Flawless attendance/punctuality record.

Energy Specialist

Octopus Energy
Manchester
05.2024 - 10.2024
  • Passed probation 1.5 months early due high overall performance.
  • Took most calls in team of 16 over July - September period.
  • Trained over 15 new starters due to exceptional ability on the phone and adeptness with teaching others.

Sales Team Member

EEC Solar
Southport
06.2023 - 04.2024
  • Design and sell solar panel, battery storage and air source heat pump systems for both domestic and commercial properties.
  • Ranked 6th out of 21 in time at company by total revenue - bringing in £347k to date from 42 separate sales.
  • Averaged over 47 outbound calls per day, 3rd highest in sales team.

Territory Sales Manager

Dechra Veterinary Products
North West England
10.2017 - 05.2021
  • Won four internal selling competitions following launch of new products.
  • Consistently exceeded territory sales budget of £3.5M.
  • Assisted Key Account Managers in tendering processes for key buying groups and corporate chains.
  • Earned recognition as top performer in NOAH certification exam in August 2019.

Education

Bachelor of Science: - Physics

University of Leeds
04.2001 -

A-Levels: - Physics - Grade A. Mathematics - Grade B. Biology - Grade B

King George V College
Southport
08.2014

Skills

  • Excellent communication skills: Demonstrated ability to deliver engaging presentations, exceed sales targets, handle high call volumes, train new team members, and actively participate in meetings
  • Strong numeracy skills: Proficient in data analysis, data sorting, setting sales targets and supporting tendering processes Possessing qualifications in Mathematics and Physics
  • Leadership: Always strive to help others, regularly suggest new ideas, present new information, recommend improvements to processes and systems etc
  • Highly IT competent: Extensive experience working with Microsoft Excel, Teams, Outlook, SalesForce and other CRMs

Personal

- Health and fitness: gym, football, boxing, golf.

- Hobbies: debate club, reading, football, gaming, seeing friends.

- Interests: history, geography, politics.

Timeline

Senior Contact Analyst

NatWest Group
11.2024 - Current

Energy Specialist

Octopus Energy
05.2024 - 10.2024

Sales Team Member

EEC Solar
06.2023 - 04.2024

Territory Sales Manager

Dechra Veterinary Products
10.2017 - 05.2021

Bachelor of Science: - Physics

University of Leeds
04.2001 -

A-Levels: - Physics - Grade A. Mathematics - Grade B. Biology - Grade B

King George V College

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Louis Burch