Summary
Overview
Work History
Education
Skills
Timeline
Generic

Louis Breen

manchester,Cheshire

Summary

Accomplished professional with a strong background in communication excellence, quality control procedures, and resource optimisation. Demonstrates expertise in disciplinary procedures, inventory management, and KPI management. Proficient in risk assessment, training and development, and staff complaint management. Known for exceptional stress tolerance, issue resolution, and time-management skills. Adept at relationship-building, strategic thinking, and task prioritising to drive organisational success.

Overview

7
7
years of professional experience

Work History

Team leader

Everyman Cinema
Altrincham, Cheshire
05.2023 - Current
  • Fostered positive employee relationships through communication, training and coaching.
  • Monitored health and safety measures for guaranteed compliance.
  • Designed and implemented training to further develop staff based on business goals.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Introduced innovative solutions which maximised output without compromising quality.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Streamlined processes to improve and optimise office operations.
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Improved customer satisfaction through close collaboration with the team.
  • Upskilled team members by planning and delivering training workshops.
  • Fostered a high-performing environment to drive productivity and quality.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Recognised exceptional individual performance for improved motivation.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Streamlined workflow for a more efficient process.
  • Promoted professionalism among staff to develop productive relationships.
  • Resolved conflicts effectively, promoting harmony within the workforce.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.

Team member

Everyman Cinemas
Altrincham, Cheshire
11.2023 - 05.2024
  • Enhanced customer experience by providing excellent service and product knowledge.
  • Maintained professional demeanour during peak hours to ensure smooth operations.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Conducted basic cleaning duties diligently, maintaining cleanliness standards of the establishment.
  • Polished glasses and cutlery to pristine standards.
  • Increased order value by upselling sides, drinks and desserts.
  • Ensured clean working environment with meticulous attention to detail and hygiene standards.
  • Accurately took orders, making menu recommendations as appropriate.
  • Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
  • Advised customers on wine and beverage pairings with selected food items.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.

Store assistant

Aldi
Manchester, Cheshire
05.2022 - 11.2023
  • Arranged displays attractively, driving impulse purchases.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Carried out active selling from initial customer greeting.
  • Supported colleagues during peak hours for efficient checkout process.
  • Directed customers towards desired merchandise successfully reducing search time.
  • Identified discrepancies in stocks through regular inventory management.
  • Inspected products for damages and expiry dates before processing refunds.
  • Requested and checked customer IDs at checkout for age-restricted products.
  • Received deliveries timely, ensuring rapid shelf restocking.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Increased sales through suggestive selling techniques.
  • Maintained store cleanliness for an appealing shopping environment.
  • Provided product information to facilitate informed purchasing decisions.
  • Totalled bills using maths skills and maintained accurate till count.

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Head kitchen porter

Altrincham market
Altrincham, Cheshire
02.2020 - 05.2022
  • Received and unpacked incoming deliveries, rotated existing stock and put away new items.
  • Cleared tables to remove dirty utensils and leftover food items.
  • Restocked chef workstations with fresh supplies throughout shifts.
  • Prepared simple food items, freeing up cooks to focus on complex work.
  • Collected, washed and sanitised dishes and cooking utensils.
  • Assured smooth operation for key events through coordinating with the head chef.
  • Assisted in preparation work for meals under guidance from chefs, leading to efficient service during peak hours.
  • Observed health and hygiene standards to minimise food contamination.
  • Trained junior staff on kitchen processes to meet food preparation standards.

Floor staff member

Altrincham market
Altrincham, Cheshire
06.2019 - 02.2020
  • Responded promptly to customer enquiries, resulting in improved customer satisfaction.
  • Coordinated with team members to ensure efficient service delivery.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.
  • Maintained guest safety, following food preparation protocols to ensure compliance with food safety laws.
  • Built lasting relationships with clients through customer service interactions.
  • Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
  • Managed display of merchandise, improving aesthetic appeal of the shop floor.
  • Offered exceptional customer service with strong product knowledge.
  • Received complaints and feedback, escalating as necessary for swift resolution.

Apprentice engineer

AMG Actuators
Selsey, West Sussex
05.2018 - 07.2019
  • Repaired faulty systems components with minimal supervision.
  • Assisted in conducting routine inspections and tests on equipment to ensure optimal functionality.
  • Worked at height to inspect and install plant equipment.
  • Established controls and operating procedures for functionality, safety and long-term durability.
  • Followed detailed assembly instructions, ensuring product consistency.
  • Observed existing strategies and techniques and offered suggestions for improvements.
  • Executed hands-on tasks, assisting in installation and maintenance of engineering systems.
  • Completed risk assessments before initiating any repair or installation work.

Education

NVQ Level 3 - Engineering

North trafford college
Manchester
09/2020 - 06/2022

Skills

  • Communication excellence
  • Quality control procedures
  • Resource optimisation
  • Disciplinary procedures
  • Inventory management
  • KPI management
  • Risk Assessment
  • Training and Development
  • Staff complaint management
  • Stress tolerance
  • Issue resolution
  • Time-management
  • Relationship-building
  • Strategic thinking
  • Task prioritising

Timeline

Team member

Everyman Cinemas
11.2023 - 05.2024

Team leader

Everyman Cinema
05.2023 - Current

Store assistant

Aldi
05.2022 - 11.2023

Head kitchen porter

Altrincham market
02.2020 - 05.2022

Floor staff member

Altrincham market
06.2019 - 02.2020

Apprentice engineer

AMG Actuators
05.2018 - 07.2019

NVQ Level 3 - Engineering

North trafford college
09/2020 - 06/2022

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Louis Breen