Summary
Overview
Work history
Education
Skills
Custom
Certification
References
Timeline
Generic

Louis Atkinson

Newcastle upon Tyne

Summary

I am very hard working, confident and dependable person who enjoys a challenge and can put my mind to any task. I work well as part of a team but am equally able to work without direct supervision. I can adjust to any situation or work environment presented to me. I have excellent time keeping skills. In addition to this I am an enthusiastic, honest, and reliable individual with a mature outlook and am always keen to learn new skills.


Overview

7
7
years of professional experience
1
1
Certification

Work history

Customer service representative

ODEON Cinemas
Newcastle upon Tyne, Newcastle upon Tyne
10.2024 - 02.2025
  • Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Ensured smooth running of operations with timely preparation of reports.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Rope access technician

Opal Access
02.2023 - 08.2024
  • On a daily basis I worked withing a well organized and focused team, taking instruction from the Team leader (IRATA level 3) and supporting less experienced IRATA level 1's to set up, check and make ready for the days take
  • It was essential to be an excellent communicator as this is dangerous work and we looked after each other
  • We assessed the weather and all conditions to make sure we complied with all health and safety before commencing work
  • I would work alongside the team doing Window cleaning, concrete repairs, Roof inspection and repair work, on all manner of buildings and MEWPS
  • I thoroughly enjoyed working outdoors on a daily basis doing something new and unique at every job site

Sales Assistant

Wicks
Newcastle upon Tyne
01.2018 - 01.2023
  • In this role I worked in most of the store doing all manner of basic retail tasks
  • I was involved in stock rotation and replenishment as well as working on the tills
  • My favourite time was when spent supporting customers where I was able to assess there needs and deliver outstanding customer service
  • I worked in a customer centric way to get good feed back from a wide and diverse cross section of the public
  • Working in this area It was necessary to become an excellent communicator and be good at conflict management as the store was prone to shop lifting
  • Staying calm was essential and I became well known for dealing with difficult situations calmly and efficiently

Education

High school - Math's, English, Physical education, Computer science

St Cuthbert's High school

Skills

  • Pressure handling
  • Cash handling
  • Problem-solving
  • POS Systems
  • Stock management

Custom

  • In my spare time I enjoy keeping fit. Running is my thing and I have completed the GNR twice and am looking to do it again this year.
  • I enjoy supporting a local cancer research boxing promotion with friends who are in the sport.

Certification

CSCS Green card (Feb 2029)

IRATA level 1 (Apr 2026)

Full, clean UK driving license

Asbestos awareness

Abrasive wheels

Confined spaces

RPE awareness

Underground service awareness

Accident and incident awareness

First aid awareness

Manual lifting and handling

Working at heights awareness

References

References available upon request.

Timeline

Customer service representative

ODEON Cinemas
10.2024 - 02.2025

Rope access technician

Opal Access
02.2023 - 08.2024

Sales Assistant

Wicks
01.2018 - 01.2023

High school - Math's, English, Physical education, Computer science

St Cuthbert's High school

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Louis Atkinson