Summary
Overview
Work History
Education
Skills
Timeline
Louis Amos

Louis Amos

Maidstone,Kent

Summary

Reinstatement manger who has been providing a high level of service for 36 years in the Gas industry with experience in all aspects of the reinstatement process as an operative with 21 years in a management role.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to monitoring and morale-building abilities to enhance employee engagement and boost performance. Successful manager equipped to plan, lead and motivate teams. Accomplished in delivering above-expected results while streamlining operations.


I am a hardworking, passionate, reliable individual who strives be successful in my chosen field.

Overview

36
36
years of professional experience

Work History

Reinstatement manager

JDT utilities
Erith, Bexley
04.2018 - Current
  • Attend sites to capture/plan work.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency.
  • Conduct team audits to ensure company and client compliance.
  • Planned and managed resources and budget to support and deliver objectives.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Developed strong teams by motivating and skilfully recruiting hard-working employees,
  • Ensure local authorities deadlines are met to avoid section 74 fines are avoided.
  • Attend client meetings to facilitate work schedule, performance and quality.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve.
  • Acted as point of contact for high-level queries, site meetings with clients and local authorities.


Reinstatement manager

Forefront utilities
Leigh-on-Sea, Southend-on-Sea
04.2004 - 04.2018
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Planned and managed resources and budget to support and deliver objectives.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
  • Located, verified and distribution information through knowledge management practices.
  • Acted as point of contact for high-level queries and represented team at senior leadership meetings.
  • Supported team's transition to more flexible working environment for better employee satisfaction.
  • Assessed knowledge and skills gaps, creating opportunities to fuel improvement.

Education

Certificate of Higher Education - Units 1-9 supervisors monitoring

NRSWA , Essex
07/2023 -

Diploma of Higher Education - IOSH managing safely

IOSH, Essex
05/2017 -

Skills

  • Conflict resolution
  • Workforce development
  • Customer rapport
  • Workforce rapport management
  • Planning and motivation of workforce teams
  • Time management
  • On site planning of new and current projects

Timeline

Reinstatement manager - JDT utilities
04.2018 - Current
Reinstatement manager - Forefront utilities
04.2004 - 04.2018
NRSWA - Certificate of Higher Education, Units 1-9 supervisors monitoring
07/2023 -
IOSH - Diploma of Higher Education, IOSH managing safely
05/2017 -

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Louis Amos