Louie Anthony Catalig

• Assisted in the development of project plans by conducting comprehensive research.
• Provided administrative support to senior planners for successful project execution.
• Prepared detailed planning reports with meticulous data analysis.
• Supported in maintaining project schedules, ensuring timely completion.
• Enhanced efficiency of planning processes by introducing innovative strategies.
• Coordinated with various departments for seamless project implementation.
• Facilitated effective communication between stakeholders with regular updates and reports.
• Maintained accurate records of all planning activities to ensure transparency.
• Performed site visits, ascertained compliance with planning regulations.
• Contributed to team meetings, provided insightful suggestions for plan optimisation.

Managed agent schedules and monitored adherence to maintain service levels, analysed call volume data and adjusted staffing to meet demand, prepared performance reports for internal and external stakeholders, and coordinated scheduling updates and escalated concerns that could impact key performance indicators.

Collaborated closely with vendor workforce management to ensure effective and efficient service delivery, and maintained optimal levels of communication to support the completion of expected service levels.

Identified staffing concerns and monitored real-time call volume, providing recommendations to achieve service level targets.