Overview
Work history
Education
Skills
Timeline
Generic

Lottie Wall

Woodingdean,Brighton and Hove

Overview

9
9
years of professional experience
1
1
year of post-secondary education

Work history

Junior Floor Manager

Sodexo
, Brighton and Hove
07.2022 - Current
  • Improved customer satisfaction by streamlining floor operations.
  • Coordinated team schedules for optimal store coverage.
  • Achieved smoother workflow with effective staff management.
  • Streamlined customer service to enhance shopping experience.
  • Implemented health and safety regulations for safer workspace.
  • Reduced inventory loss with diligent stock management.
  • Managed daily store operations to increase efficiency.
  • Trained new employees, elevating team performance levels.
  • Ensured visual merchandising standards were maintained for an appealing shopfront.
  • Dealt with customer complaints promptly, enhancing brand reputation.
  • Oversaw staff performance reviews for improved productivity.
  • Collaborated with senior management on strategic planning, contributing to business growth and expansion plans.
  • Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
  • Assisted in stock take procedures, minimising discrepancies and errors.
  • Ensured adherence to company policies by all team members maintaining a professional retail environment.
  • Delegated tasks based team members' strengths to improve productivity and quality of work.
  • Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
  • Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.

Section leader

Asda
, Brighton and Hove
12.2021 - 07.2022
  • Improved team performance by initiating regular training and feedback sessions.
  • Organised weekly rota for optimal staff coverage.
  • Led team briefings to ensure clear communication of daily targets.
  • Maintained high standards of customer service with regular monitoring and coaching.
  • Managed stock levels to reduce waste and increase profitability.
  • Liaised with other departments, ensured seamless cooperation.
  • Trained new hires, resulted in increased productivity.
  • Delegated tasks effectively to meet business demands.
  • Promoted a positive work environment for higher staff morale.
  • Coordinated holiday requests to avoid understaffing issues.
  • Evaluated employee performance regularly, identified areas for improvement.
  • Completed stock checks to enhance picking speed and accuracy.
  • Ensured compliance with company policies, minimised legal risks.

Customer assistant

Marks & Spencer
, East Sussex
12.2016 - 12.2021
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Improved customer relations by promptly addressing queries and concerns.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Increased sales through suggestive selling techniques.
  • Stocked shelves regularly for easy access to products by customers.
  • Ensured health and safety regulations complied within work premises at all times.
  • Handled cash and card payments with accuracy.
  • Provided fast checkout service with high levels of customer care and transaction speed.
  • Adhered strictly to policies and procedures for continued company compliance.

Waitress

Cobbles Tearoom
, East Sussex
03.2016 - 08.2016
  • Improved customer satisfaction by providing efficient and friendly service.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.
  • Managed table settings for enhanced dining experience.
  • Utilised professional communication skills to resolve customer complaints.
  • Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.

Education

NVQ Level 3 - Health and Social Care

Sussex Coast College Hastings
Hastings
09.2016 - 06.2017

Skills

  • Staff management
  • Inventory control
  • Team leadership
  • Customer service excellence
  • Visual merchandising
  • Staff scheduling
  • Stock replenishment
  • Time management
  • Strategic planning
  • Effective communication
  • Complaint handling
  • Staff training

Timeline

Junior Floor Manager

Sodexo
07.2022 - Current

Section leader

Asda
12.2021 - 07.2022

Customer assistant

Marks & Spencer
12.2016 - 12.2021

NVQ Level 3 - Health and Social Care

Sussex Coast College Hastings
09.2016 - 06.2017

Waitress

Cobbles Tearoom
03.2016 - 08.2016

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Lottie Wall