Lottie Wall
Woodingdean,Brighton and Hove
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work history
Junior Floor Manager
Sodexo
, Brighton and Hove
2022.07 - Current
- Improved customer satisfaction by streamlining floor operations.
- Coordinated team schedules for optimal store coverage.
- Achieved smoother workflow with effective staff management.
- Streamlined customer service to enhance shopping experience.
- Implemented health and safety regulations for safer workspace.
- Reduced inventory loss with diligent stock management.
- Managed daily store operations to increase efficiency.
- Trained new employees, elevating team performance levels.
- Ensured visual merchandising standards were maintained for an appealing shopfront.
- Dealt with customer complaints promptly, enhancing brand reputation.
- Oversaw staff performance reviews for improved productivity.
- Collaborated with senior management on strategic planning, contributing to business growth and expansion plans.
- Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
- Assisted in stock take procedures, minimising discrepancies and errors.
- Ensured adherence to company policies by all team members maintaining a professional retail environment.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
- Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
Section leader
Asda
, Brighton and Hove
2021.12 - 2022.07
- Improved team performance by initiating regular training and feedback sessions.
- Organised weekly rota for optimal staff coverage.
- Led team briefings to ensure clear communication of daily targets.
- Maintained high standards of customer service with regular monitoring and coaching.
- Managed stock levels to reduce waste and increase profitability.
- Liaised with other departments, ensured seamless cooperation.
- Trained new hires, resulted in increased productivity.
- Delegated tasks effectively to meet business demands.
- Promoted a positive work environment for higher staff morale.
- Coordinated holiday requests to avoid understaffing issues.
- Evaluated employee performance regularly, identified areas for improvement.
- Completed stock checks to enhance picking speed and accuracy.
- Ensured compliance with company policies, minimised legal risks.
Customer assistant
Marks & Spencer
, East Sussex
2016.12 - 2021.12
- Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
- Improved customer relations by promptly addressing queries and concerns.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Increased sales through suggestive selling techniques.
- Stocked shelves regularly for easy access to products by customers.
- Ensured health and safety regulations complied within work premises at all times.
- Handled cash and card payments with accuracy.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Adhered strictly to policies and procedures for continued company compliance.
Waitress
Cobbles Tearoom
, East Sussex
2016.03 - 2016.08
- Improved customer satisfaction by providing efficient and friendly service.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Managed table settings for enhanced dining experience.
- Utilised professional communication skills to resolve customer complaints.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
Education
NVQ Level 3 - Health and Social Care
Sussex Coast College Hastings
Hastings 2016.09 - 2017.06
Skills
- Staff management
- Inventory control
- Team leadership
- Customer service excellence
- Visual merchandising
- Staff scheduling
- Stock replenishment
- Time management
- Strategic planning
- Effective communication
- Complaint handling
- Staff training
Timeline
Junior Floor Manager
Sodexo
2022.07 - Current
Section leader
Asda
2021.12 - 2022.07
Customer assistant
Marks & Spencer
2016.12 - 2021.12
NVQ Level 3 - Health and Social Care
Sussex Coast College Hastings
2016.09 - 2017.06
Waitress
Cobbles Tearoom
2016.03 - 2016.08