Lottie Marshall
Barnsley,South Yorkshire
Summary
Adaptable professional with expertise in fast-paced work environments, excelling in communication and teamwork. Proven ability to resolve complaints efficiently while adhering to food preparation and hygiene procedures. Committed to leveraging skills for continued career growth and excellence in service delivery.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Crew member
McDonalds
Barnsley, South Yorkshire
08.2022 - Current
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
- Assessed food quality before serving customers to meet high-quality standards.
- Checked completed orders for accuracy, quality and presentation.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Handled customer complaints using quick decision-making to resolve issues.
- Took orders at counter and drive-through with clear communication and professionalism.
- Worked fast and accurately to meet customer needs and service goals.
- Maximised restaurant cleanliness and accessibility.
- Warmly greeted customers and proactively reduced wait times.
- Prepared and packaged orders with precise presentation skills.
- Established professional relationships with peers to enhance productivity and teamwork.
- Prepared food and beverages within target timeframes.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Catering staff member
Barnsley Football Club
Barnsley, South Yorkshire
10.2021 - 05.2022
- Utilised time management skills to accomplish tasks within stipulated timelines.
- Adhered to all safety regulations, minimising risk of accidents on-site.
- Achieved customer satisfaction by promptly serving food and beverages.
- Handled customer complaints professionally resulting in satisfactory resolution and retaining patronage.
- Maintained high hygiene standards for a clean and safe kitchen environment.
- Ensured smooth operations by coordinating with other catering staff members.
- Demonstrated excellent team working skills whilst handling high-pressure situations during busy periods.
- Operated cash registers accurately, ensuring correct transactions for customers.
- Cleaned dining areas diligently, providing a pleasant eating environment for guests.
- Prioritised tasks efficiently during peak hours, ensuring timely service delivery to customers.
Education
Extended Diploma - Sports Coaching
Barnsley College
Barnsley 09.2022 - 06.2025
GCSEs - English Language - 4 English Lietature- 4 Level 2 Health and Social Care - Merit Btec Sports - Merit
Shafton Outwood
Barnsley 06.2017 - 06.2022
Skills
- Fast-Paced work adaptability
- Communication excellence
- Team player
- Complaint resolution
- Food preparation and hygiene procedures
References
References available upon request.
Timeline
Extended Diploma - Sports Coaching
Barnsley College
09.2022 - 06.2025
Crew member
McDonalds
08.2022 - Current
Catering staff member
Barnsley Football Club
10.2021 - 05.2022
GCSEs - English Language - 4 English Lietature- 4 Level 2 Health and Social Care - Merit Btec Sports - Merit
Shafton Outwood
06.2017 - 06.2022
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