Lottie Jackson
Stevington,Bedfordfordshire
Summary
I am a dedicated professional with a strong foundation in hospitality expertise and exceptional customer service skills. I actively demonstrate impeccable attention to detail and effective conflict resolution abilities, ensuring a seamless experience within multiple industries. Proficient in POS systems and menu knowledge, with a proven track record of excellent teamwork and time management. Being committed to enhancing guest satisfaction is very important to me, through creative problem-solving and active listening. I aspire to leverage these skills in a dynamic environment that values productivity and service excellence.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Registration Executive
Autotech Recruit
Milton Keynes, Buckinghamshire
10.2024 - Current
- Completed many projects to enhance business development, focusing on key weaknesses of communication between the business, contractors and clients and establishing effective ways to improve this.
- Achieved high levels of professionalism whilst interacting with contractors on a daily basis through registration with the business, to create an outstanding brand image.
- Conducted operational tasks within the business, including stock takes and organisation of stock to keep a clean and concise workspace for colleagues.
- Involved in the planning of events for colleagues to attend, most recently the annual summer party, ensuring all opinions are considered by colleagues to provide an excellent service.
- Kept accurate company records, upholding compliance with regulations and company policies.
Bartender/Waitress
The Royal George
Stevington, Bedford
11.2019 - 10.2024
- Performed bar opening and closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Greeted guests with friendly conversation and a welcoming atmosphere.
- Maintained bar stocks, replenishing when necessary throughout each shift.
- Prepared for closing by announcing last orders and completed end-of-day cleanup to reset bar for next day.
- I take orders from customers and deal with any queries or concerns they may have in regards to meals being offered.
- Served meals and drinks with professionalism and skill, whilst maintaining high presentation and quality standards.
- Maintained excellent service and professionalism during busy and demanding environments.
- Listened to customer complaints and worked with kitchen staff or management to promptly resolve issues.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Inspected customer identification to verify age against legal standards.
Pet Sitter
Self Employed
Bedford
07.2019 - 10.2024
- Monitored health of animals, reporting changes or causes for concern to owners.
- Provided animals with right amounts of exercise, whilst transporting animals safely between walks and homes with zero incidents.
- Maintained a clean supply of water and adequate food at all times for happy, healthy pets.
- Looked after animals for multiple weeks at a time, with clear dedication and commitment.
- Kept animal cages spotlessly clean to minimise infection risks.
- Handled larger animals with a firm approach, whilst offering treats to positively reinforce good behaviour.
- Provided kind, patient support to nervous animals, building trust and confidence in care.
Education
GCSEs -
Sharnbrook Academy
Bedford 09.2017 - 07.2022
A-Levels -
Sharnbrook Academy
Bedford 09.2022 - 06.2024
Skills
- Excellent customer service
- Strong teamwork
- Very motivated
- Good active listening
- Very patient
- Good verbal communication
- Understanding of POS Systems
- Exceptional time management
- Conflict resolution
- Very creative
- Table Service
- Impeccable attention to detail
- Menu knowledge
- Hospitality expertise
- Age verification
Timeline
Registration Executive
Autotech Recruit
10.2024 - Current
A-Levels -
Sharnbrook Academy
09.2022 - 06.2024
Bartender/Waitress
The Royal George
11.2019 - 10.2024
Pet Sitter
Self Employed
07.2019 - 10.2024
GCSEs -
Sharnbrook Academy
09.2017 - 07.2022
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