LOTTIE HARRISON
Blackpool,Lancashire
Summary
Dynamic and detail-oriented professional with experience in hospitality and customer care. Track record of success in promoting customer satisfaction and resolving issues in a timely manner. Proven ability to multitask and handle a high volume of guests. A team player, that can use independent judgement when required. Excellent time management and communication skills.
Offering strong interpersonal and communication skills, with knack for customer service. Knowledgeable about teamwork, problem-solving, and maintaining positive store environment. Ready to use and develop organisational, sales, and customer interaction skills.
Overview
4
4
years of professional experience
Work history
Retail assistant
Primark
Blackpool, Lancashire
2024.09 - Current
- Maintained clean shop floor, promoting a welcoming environment.
- Handled transactions, maintaining accurate till records.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Delivered excellent customer service by answering queries and providing product information.
- Supported team members.
Salon assistant
Roja Hair Salon.
Blackpool, Lancashire
2025.06 - 2026.01
- Maintained high standards within the salon: tidying, friendliness, general upkeep.
- Handled Bookings, managed appointments, answered phone calls.
- Swept and cleaned stations after each service, maintaining hygienic standards.
- Updated inventory records for accurate stock control.
Front of House Employee
Heritage Coffee Shop
Blackpool, Lancashire
2022.03 - 2024.09
- Completed opening and closing procedures, following cleaning checklists.
- Collaborated with staff and management to provide exemplary customer service.
- Rang up customers and processed cash, credit card and digital payments through register system.
- Engaged pleasantly with customers, driving great service and satisfaction.
- Communicated with customers regarding orders, comments, and complaints.
Education
High School -
Saint Bedes High School
Lytham 09/2018 - 06/2023
A-level sociology, BTEC Law, BTEC psychology
Cardinal Newman College
09/2023 - 06/2025
Skills
- Strong Work Ethic
- Professional Appearance
- Phone Etiquette
- Money Handling
- Greeting guests
- Team Collaboration
- Communication skills
- Building rapport
- Flexible schedule availability
References
References available upon request.
Timeline
Salon assistant
Roja Hair Salon.
2025.06 - 2026.01
Retail assistant
Primark
2024.09 - Current
Front of House Employee
Heritage Coffee Shop
2022.03 - 2024.09
High School -
Saint Bedes High School
09/2018 - 06/2023
A-level sociology, BTEC Law, BTEC psychology
Cardinal Newman College
09/2023 - 06/2025