Lottie Francis
Boltonsborough ,Somerset
Summary
Driven professional with strategic mindset and strong leadership qualities, combining exceptional customer service and team management skills. Adept in problem-solving and implementing sales strategies to optimise store performance. Poised to drive growth and enhance customer experiences in [Desired Position] role.
Overview
11
11
years of post-secondary education
3
3
years of professional experience
Work history
Senior Retail Manager
Levis
Street, Somerset
2025.07 - 2026.01
- Transferred experience from previous managerial roles and adapted skill set to align with company expectations and objectives.
- Managed high-value stock inventory for reduced loss and wastage.
- Led team to deliver excellent customer service, increasing customer satisfaction.
- Strengthened my personal communication skills in to create a positive work place environment and build trust in professional relationships.
- Gained experience in recruitment and onboarding practices.
Retail Manager
Hollister
brighton, Sussex
2022.09 - 2025.05
- Leading and inspiring a team of staff, providing the necessary training and support to foster their passion for the brand and the
team. - Customer experience focusing on driving positive customer experience to enhance brand visibility and customer loyalty through.
- Operational functionality. Overseeing daily operational functions including establishing opening and closing routines, optimising store layouts and functionality to support business metrics efficiently.
- Store growth – Cultivating new ideas for growth within all departments of the stores function.
- Understanding and reflecting upon business metrics and
KPI’s to help drive business to reach stretch goals. - Financial and administrative responsibly.
- Store visuals and visual marketing
Education
BSc (Hons) Psychology - Phycology
University of Brighton
Brighton 2021.09 - 2024.04
A Level - Phychology
Strode College
Street, Somerset 2018.09 - 2020.05
A-Levels - English Language
Strode College
Street, Somerset 2018.09 - 2020.05
9 GCSEs - Varied Including Maths and English.
The Blue School
Wells, Somerset 2013.09 - 2018.06
Skills
Key Skills
Organisation
Problem Solving
Adaptability
Customer experience
Communication and Engagement
Managing Operational functions
Computer Literate
Professional Development and Certifications
Psychology of Wellbeing (2026)
Psychiatric First Aid (2026)
DBS Certified (2026)
Timeline
Senior Retail Manager
Levis
2025.07 - 2026.01
Retail Manager
Hollister
2022.09 - 2025.05
BSc (Hons) Psychology - Phycology
University of Brighton
2021.09 - 2024.04
A Level - Phychology
Strode College
2018.09 - 2020.05
A-Levels - English Language
Strode College
2018.09 - 2020.05
9 GCSEs - Varied Including Maths and English.
The Blue School
2013.09 - 2018.06