Lottie Basson

• Use of Back Office systems and general Microsoft products.

• Scheduled and managed diaries, meetings, and deadlines, ensuring priorities were met in a fast paced environment.

•Adapted quickly to new systems, processes, and regulatory requirements.

•Maintained regular correspondence with clients, ensuring updates, requests, and deliverables were communicated clearly and on time.

•Managed day-to-day client communications via telephone and email, ensuring timely responses and strong relationship management.

• Collaborated closely with other practitioners to create engaging lesson plans catered to different learning styles.
• Built and maintained strong relationships with parents and colleagues through clear communication, active listening, and ensuring alignment on goals.
• Demonstrated adaptability and quick problem solving by managing unexpected challenges and ensuring smooth day-to-day operations.

• Prepared beverages, ensuring consistent quality.
• Helped organise special events at the bar.
• Delivered excellent customer service by managing multiple tables and ensuring client satisfaction, demonstrating strong interpersonal and communication skills.
• Coordinated with kitchen and bar teams to ensure smooth operations, showcasing teamwork.
• Thrived in a fast-paced, high-pressure environment while maintaining professionalism and efficiency.