Lotte Kapur

Acquired ownership of Landour Coffee, a high-altitude artisanal coffee roastery.
Mastered techniques in coffee roasting, grinding, brewing, and serving coffee at Lotte's Homebaked Goods.
Managed all operations of Landour Coffee roastery with an onsite team since acquisition.

www.landourcoffee.com

Founded a café in India, achieving over five years of successful operation.

Implementing own recipes and designing bespoke cakes.
Led a team of 12 staff members, focusing on local employment creation.
Developed hospitality training initiatives to elevate service quality and staff skills.
Delivered premium coffee and baked items to promote healthier choices in a clean and attractive cafe environment.

www.lotteshomebakedgoods.com

Designed and furnished interior layouts, constructing a property and arranging it as a homestay. Setup Airbnb and social media websites.

http://www.airbnb.co.in/h/landourvilla

Facilitated rich, varied experiences for children within school settings. Encouraged physical activity and engagement of all senses. Adhered to Woodstock Physical Education Benchmarks and Standards.

Facilitate part-time after-school care for 6 children aged 3 to 4 years

Managed and delegated tasks to foster team efficiency.

Led development of four team members through regular one-to-ones and appraisals.

• Collaborated closely with director of sales and proactive sales manager.
• Motivated staff by establishing monthly incentives to enhance morale.
• Planned yearly budget alongside hotel manager to align financial goals.
• Conducted weekly strategic meetings with hotel manager, focusing on forecasts and reports.
• Compiled contracts and diligently followed up on event booking details.
• Maintained strong relationships with clients to encourage repeat business.