Lorri Mcmullen
Newcastle ,upon Tyne
Summary
I'm a kind, compassionate individual with a high level of empathy. a After battling my own addiction and getting into recovery in 2019, I can look at and identify with other individuals without judgement on their situation. I have shown courage, resilience and determination over the last four years creating a better life for myself and my children. I'm a keen learner and willing to take on anything to enhance my knowledge. I have great communication skills and a positive mindset.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work history
Teaching assistant
Central walker C of E primary school
Newcastle , upon Tyne
2017.04 - 2023.03
- Improved student engagement by utilising interactive learning techniques.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Led small group sessions for enhanced focus on challenging topics.
- Prepared classroom materials to facilitate efficient lessons.
- Managed administrative tasks, aiding smooth running of the class.
- Participated in parent-teacher meetings to discuss student progress and potential improvements.
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Liaised between teachers and parents, maintaining open lines of communication.
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Supervised students in classrooms, halls, cafeterias, school yards, and gymnasiums, or on field trips providing safe, supportive environment.
- Prevented student misbehaviour through constant classroom monitoring and prompt interventions.
Supply teaching assistant
Vision For Education
Newcastle, upon Tyne
2014.09 - 2017.04
- Aided children's physical needs including toileting and feeding, promoting welfare standards within the school setting.
- Performed routine clerical duties such as photocopying educational materials contributing to organised classroom management.
- Fostered an inclusive atmosphere within classrooms by addressing concerns of cultural diversity and individual differences among learners.
- Assisted teachers during field trips providing additional supervision necessary for child safety.
Customer service representative
John Lewis & Partners
Newcastle, upon Tyne
2004.04 - 2005.09
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Assisted customers in making informed decisions by providing detailed product information.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Participated in team meetings sharing best practices for improving service delivery.
Education
Foundation degree - Education and care
sunderland university
Sunderland 2015.09 - 2017.06
NVQ Level 3 - Education
Tyne Metropolitan College
Wallsend 2014.09 - 2015.06
NVQ Level 2 - Education
Tyne Metropolitan College
Wallsend 2011.09 - 2012.06
GCSEs -
Burnside College
Wallsend 1997.09 - 2000.07
Skills
- Great communication skills
- Empathetic
- Problem-solving
- Organisation skills
- Adaptable
- Compassionate
- Enthusiastic
- Knowledgeable and willing to learn new skills
- Resourceful
- Time management
- Listening skills
Affiliations
- In my spare time I love to get creative and do various crafts. I love to swim indoors and open water swimming to help combat my mental health.
References
References available upon request.
Timeline
Teaching assistant
Central walker C of E primary school
2017.04 - 2023.03
Foundation degree - Education and care
sunderland university
2015.09 - 2017.06
Supply teaching assistant
Vision For Education
2014.09 - 2017.04
NVQ Level 3 - Education
Tyne Metropolitan College
2014.09 - 2015.06
NVQ Level 2 - Education
Tyne Metropolitan College
2011.09 - 2012.06
Customer service representative
John Lewis & Partners
2004.04 - 2005.09
GCSEs -
Burnside College
1997.09 - 2000.07