LORRAINE TAYLOR

• Built strong relationships with regular customers for repeat business.
• Assisted customers with product selection for optimal satisfaction.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Delivered to customers in the local area within a 15 mile Radius.
• Mixing Paint to colours of their choice, or matching colours to a colour they have chosen.
• Handling cash, card, or pay by Link, Opening the Store and closing the store following their procedures.
• Receiving deliveries, unpacking deliveries, Merchandising, making up orders.
• Keeping the store clean and tidy and safe.

• Assisted customer in locating shop items within store by taking them to item's location.
• Kept shelves clean, organised and presentable through regular visual merchandising, especially during busy shopping periods.
• Maintained outstanding customer relationships by going the extra mile to attend to needs, answer questions, deal with requests and solve complaints.
• Conducted regular back processing to keep warehouses organised and shelves fully stocked with products.
• Processed sales transactions, cash and card payments, exchanges and refunds on store's POS system.
• Answered incoming telephone calls with professional and knowledgeable responses.
• Assisted customers with selection of products and services.
• Built strong relationships with regular customers for repeat business.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Assisted customers with product selection for optimal satisfaction.
• Delivered exceptional after-sales service, encouraging repeat business.
• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Ensured stock replenishment in a timely manner to maintain product availability.

• Arranged shelves to display promotions, sales and deals in the optimum placement to increase purchases.
• Helped customers navigate required items on shop floor by proactively taking them to item's location.
• Assisted checkout team with till operations, order processing and bag packing during busy shopping periods.
• Maintained excellent customer satisfaction by providing helpful, friendly and attentive customer service.

My duties include managing a busy office/yard, answering the phone, dealing with customers, invoicing, taking payments, arranging deliveries to builders and home-owners throughout the North West.

Also filing, photocopying, scanning, emailing, faxing.

Also setting accounts etc on the Sage System.

Unfortunately I was made Redundant.

Duties included answering the phone, booking clients in for Mot's, Services and Repairs etc.

Making job cards for the vehicles and entering them on the computer and printing the necessary paperwork for the parts department to be done each day in order that the parts required would be available for the technicians when they needed them.

Balancing accounts each morning, invoicing, detailing payments, receiving clients and arranging pick up times, tagging keys with the registration numbers and attaching them to the job cards.

Unfortunately I was made redundant from this company who folded a year later.

My duties included answering the phone, booking clients and their pets appointments, dispensing drugs, filing, faxing, photocopying.

Logging in data for the clients and their animals, taking payments.

Initially my responsibilities were running the tobacco kiosk, this included :- stock control, receiving/checking off deliveries, handling cash, replenishing stock, cashing up the till at the end of each shift.

I also trained how to operate the lottery functions, and later trained others.

My responsibilities changed to the Home Shopping Devision, in which I was a driver, delivering their shopping to door, a more personal and direct contact with the customers.

Through my career in Tesco, I have enjoyed a variety of work in a number of in-store departments.

A private family owned business I joined the company wishing to pursue my natural artistic talents in creativity and design.

I was trained as a Florist with this company, in all aspects of Floristry such as Flower arrangements for business functions/weddings, Bridal Bouquets etc. dried and silk and fresh flowers.

Utilising my artistic flare.