Lorraine Murphy
Northampton,Northamptonshire
Summary
Accomplished professional with expertise in business start-up, governance, and compliance. Demonstrates strong communication, organisation, and problem-solving skills, with a proven track record in customer relationship management and event planning.
Committed to fostering team leadership and resilience under pressure while maintaining focus and drive on organisational success.
An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training and a morale-building approcch to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
2042
2042
years of post-secondary education
Work history
General Manager
Riverside Hub Limited
Northampton, Northamptonshire
05.2013 - 10.2025
- Set up business, encompassing compliance, policies, recruitment, structures, products, and processes.
- Achieved year-on-year turnover growth to £5.6 million last year.
- Managed daily operations of leisure business, focusing on service excellence.
- Led team of 100 line reports to maintain high service standards.
- Ensured adherence to Health & Safety regulations and facility standards.
- Developed training initiatives to enhance employee performance and growth.
- Analysed customer feedback to increase loyalty and engagement.
- Implemented robust HR policies to improve staff retention rates.
Development Officer
ENRYCH (formerly Ryder Cheshire Volunteers)
Warwick, Warwickshire
01.2007 - 04.2013
- Led implementation of development strategy to enhance charity's growth.
- Established new areas of work and completed transition from projects to branches.
- Supported existing branches through development of National Services and resources.
- Directed charity rebrand, website development, and marketing initiatives in 2011.
Leisure Development Manager
Canal and River Trust (formerly British Waterways)
Birmingham, West Midlands
04.2001 - 12.2006
- Reporting to the Service Manager, responsibilities included Marina and online mooring development, and Small to medium-sized business development. Project management of leisure product improvements, including building and opening a local canoe center and visitor service centers in Birmingham city center, delivery of marketing and interpretation schemes, and Line management of a team of coordinators
Customer Service Assistant
Hertz
Birmingham, West Midlands
09.2000 - 04.2001
- Executed sales generation strategies to enhance revenue at Birmingham Airport.
- Managed retail operations to optimise customer experience and operational efficiency.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
Assistant Foreign Exchange Manager
Holiday HyperMarket
Northampton, Northamptonshire
01.2000 - 09.2000
- Ordering/purchasing stock, stock control and auditing, sales and exchanges. Support for the admin team as needed.
- Conducted regular audits of transaction records for accuracy and completeness.
- Coordinated exchange rate adjustments, enhanced profitability without compromising customer satisfaction.
- Consistently complied with Anti-Money Laundering legislation whilst processing large transactions.
Education
CIM advanced certified - Marketing
Bourneville College
Birmingham 01.2001 - 01.2002
BA (Hons) Degree - Travel and Tourism
Norwich City College
Norwich 09.1998 - 01.2020
HND - Tourism Management
Buckinghamshire Chilterns University
High Wycombe, Buckinghamshire 09.1996 - 06.1998
IOSH Managing Safely -
UK Training
Skills
- Project management
- Risk management
- Effective communication
- Organizational skills
- Problem solving
- Safety management systems
- HR policy implementation
- Regulatory compliance
- CRM proficiency
- PCI compliance management
- Customer relationship management
- Event coordination
- HR systems expertise
- Cybersecurity knowledge
- Resilience under pressure
- Team leadership
- Business administration
- Conflict resolution
Timeline
General Manager
Riverside Hub Limited
05.2013 - 10.2025
Development Officer
ENRYCH (formerly Ryder Cheshire Volunteers)
01.2007 - 04.2013
Leisure Development Manager
Canal and River Trust (formerly British Waterways)
04.2001 - 12.2006
CIM advanced certified - Marketing
Bourneville College
01.2001 - 01.2002
Customer Service Assistant
Hertz
09.2000 - 04.2001
Assistant Foreign Exchange Manager
Holiday HyperMarket
01.2000 - 09.2000
BA (Hons) Degree - Travel and Tourism
Norwich City College
09.1998 - 01.2020
HND - Tourism Management
Buckinghamshire Chilterns University
09.1996 - 06.1998
IOSH Managing Safely -
UK Training