Lorraine Mellish
Portsmouth,Hampshire
Summary
Dedicated professional with expertise in privacy and confidentiality, organisational efficiency, and customer relations. Skilled in file maintenance, database administration, and document formatting, ensuring seamless workflow planning. Proficient in MS Office applications, committed to enhancing operational processes and maintaining high standards of data integrity.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work history
Domestic Cleaner
Self-employed
Portsmouth, Hampshire
2026.01 - Current
- Improved the visual appeal of rooms by arranging decorative items neatly on shelves and tables.
- Protected customers' privacy whilst maintaining high standard of cleanliness in customer homes.
- Maintained cleanliness by regularly dusting and polishing furniture.
- Enhanced overall appearance of property by paying close attention to details during each cleaning job done.
- Delivered timely completion of assigned tasks ensuring minimal disruption to clients' daily routines.
- Worked with strict attention to detail, providing thorough cleaning services within allotted time-frames.
- Swept, mopped and vacuumed floors with spotless results.
- Deep cleaned bathroom and kitchen areas to produce spotless, hygienic results.
- Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
- Kept well-stocked cleaning supplies to support smooth running of service.
Education Administrator
Portsmouth Hospitals University NHS Trust
Portsmouth, Hampshire
2022.11 - 2025.10
- Meticulously documented the expenditure of over £1 million for nursing staff training
- Maintained an organised digital filing system, ensuring easy access to essential documents.
- Streamlined administrative processes for increased efficiency.
- Handled sensitive information with confidentiality.
- Built a rapport with all levels of NHS staff including nurses, admin and managers.
- Kept filing, administration and record keeping up to date.
- Answered telephone and email enquiries promptly, signposting requested information.
- Addressed and resolved incoming enquiries related to academic programs.
Clerical Officer/ Breast Care Secretary
Portsmouth Hospitals University NHS Trust
Portsmouth, Hampshire
2013.09 - 2022.11
- Streamlined workflow to enhance productivity.
- Improved patient satisfaction with courteous telephone manners.
- Fostered professional environment with proper greeting and handling of patients.
- Ensured accuracy with meticulous data entry tasks.
- Coordinated meetings, resulting in smooth operations.
- Handled incoming post, ensuring timely distribution.
- Maintained well-organised filing system, improving document accessibility.
- Executed scanning and photocopying tasks, aiding information distribution.
- Managed calendar appointments, ensuring punctuality and time management.
- Completed administrative tasks to support department functions.
- Enhanced efficiency by managing office supplies inventory including breast prosthesis and lymphoedema sleeves
- Handled correspondence with prompt response times.
- Performed word processing tasks for creation of necessary documents.
- Responded to telephone enquiries from patients
Personal assistant
Bramsdon & Childs Solicitors
Portsmouth, Hampshire
2006.09 - 2013.09
- Maintained confidential records, safeguarding sensitive information.
- Prioritised workload to meet tight deadlines.
- Facilitated efficient communication by managing correspondence via post and email.
- Improved client relationships through professional telephone etiquette.
- Managed stock of office supplies, eliminating unnecessary expenditure.
- Handled client enquiries effectively; increased satisfaction rates.
- Welcomed arriving visitors and directed to appropriate meeting rooms.
- Followed written and verbal procedures, completing tasks with accuracy and efficiency.
- Addressed enquiries and responded via email or telephone follow-up.
- Updated files and records.
- Built positive relationships with clients to maintain outstanding service provisions.
- Typed documents and compiled information for meetings.
- Greeted clients promptly and professionally, providing friendly, knowledgeable assistance.
- Maintained accurate and up-to-date databases containing confidential information.
- Checked stationery supplies and ordered low-stock items quickly to meet demand.
- Managed queries in person, by phone and via email with exceptional customer care.
- Screened and directed incoming phone calls and distributed correspondence effectively.
- Scanned and uploaded documents into digital filing system.
- Kept office spaces organised and workflows streamlined for team success against challenging daily objectives.
- Accepted dictation from staff and created professional documents from provided information.
Education
GCSEs -
Springfield Technology College
Portsmouth 2000.09 - 2005.07
Text Processing
South Downs College
Portsmouth 2007.09 - 2009.07
NVQ Level 2 - Business & Administration
EDI
Portsmouth 2007.09 - 2008.07
NVQ Level 3 - Business & Administration
EDI
Portsmouth 2008.09 - 2009.07
Skills
- Privacy & Confidentiality
- Organisational efficiency
- Customer relations
- File maintenance
- Database administration
- Document formatting
- Workflow planning
- MS Office
Timeline
Domestic Cleaner
Self-employed
2026.01 - Current
Education Administrator
Portsmouth Hospitals University NHS Trust
2022.11 - 2025.10
Clerical Officer/ Breast Care Secretary
Portsmouth Hospitals University NHS Trust
2013.09 - 2022.11
NVQ Level 3 - Business & Administration
EDI
2008.09 - 2009.07
Text Processing
South Downs College
2007.09 - 2009.07
NVQ Level 2 - Business & Administration
EDI
2007.09 - 2008.07
Personal assistant
Bramsdon & Childs Solicitors
2006.09 - 2013.09
GCSEs -
Springfield Technology College
2000.09 - 2005.07