Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Lorraine Long

Bury,Greater Manchester

Summary

Adaptable individual with keen desire to excel as Veterinary Receptionist. Proven skills in customer service and administrative tasks, combined with strong communication abilities. Committed to creating welcoming environment and ensuring smooth clinic operations.

Organised Veterinary Receptionist with knack for multitasking and client satisfaction. Excelled in managing appointment schedules, streamlining communication between clients and vets, and improving overall clinic efficiency. Recognised for enhancing patient care and fostering welcoming environment for both pets and owners.

Overview

40
40
years of professional experience

Work history

Veterinary receptionist

Armac Veterinary Group Ltd
Bury, Greater Manchester
04.2008 - 02.2025
  • Coordinated medication orders for timely collection by pet owners.
  • Streamlined communication between veterinary team and clients through effective liaison activities.
  • Demonstrated excellent customer service skills when dealing with inquiries over phone or in person.
  • Filed documents promptly, improving office efficiency and record keeping accuracy.
  • Ensured stock of necessary supplies was maintained; ordered new inventory as required.
  • Managed appointment schedule for efficient clinic operation.
  • Provided compassionate support to distressed pet owners, ensuring their comfort during visits.
  • Answered client queries with detailed knowledge of pet care.
  • Updated database regularly with current client information, aiding communication efforts.
  • Handled emergency calls calmly and efficiently, directing them to appropriate staff members.
  • Assisted veterinarians with minor procedures, contributing to patient wellbeing.
  • Improved client satisfaction by providing clear instructions on post-visit animal care.
  • Processed payments for services rendered, maintaining accurate financial records.
  • Promoted health protocols for pets by distributing relevant pamphlets and brochures to visiting pet owners.
  • Liaised between clients and clinic personnel to facilitate smooth clinic operations,
  • Supported clinical team with supply replenishment and treatment room preparation.
  • Worked with clients to arrange payment plans and insurance claims for services.

Estate Agent Senior Sales Negotiator

John Marsh Estate Agents
Bury, Greater Manchester
01.1985 - 04.2008
  • Enhanced customer satisfaction by promptly addressing enquiries and providing accurate property information.
  • Fostered strong relationships with clients to ensure repeat business and referrals.
  • Maintained up-to-date records of all buyer interactions ensuring transparency throughout the process.
  • Conducted comprehensive property valuations for potential sellers, resulting in realistic listing prices.
  • Applied excellent negotiation skills during deal closing securing beneficial outcomes for clients.
  • Actively followed-up with prospective buyers after viewings encouraging faster decision making.
  • Educated first-time homebuyers on mortgage options guiding them towards informed financial decisions.
  • Facilitated smooth transactions by coordinating with solicitors, mortgage brokers, surveyors, and other estate agents.
  • Improved client understanding of the buying process through clear communication and guidance.
  • Promoted sales with effective marketing strategies and high-quality property listings.
  • Developed a solid network of contacts within the industry that facilitated quick sales transactions.
  • Organised open house events to increase visibility and interest in listed properties.
  • Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.
  • Scheduled viewings for interested buyers, showcasing the best features of each property.
  • Answered phone calls and emails from potential and existing customers.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
  • Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
  • Provided expert purchasing advice to prospective buyers in line with client objectives.
  • Professionally represented sellers in complex negotiation with prospective buyers.
  • Managed client bids and coordinated with sellers to establish preferred buyers.

Education

Business Study Course -

Bury College of Further Education
Bury

Skills

  • Medical terminology usage
  • Reception desk operations
  • Multi-Tasking proficiency
  • Document scanning and copying
  • Data entry accuracy
  • Pet care knowledge
  • Veterinary practice procedures
  • Lab sample collection
  • Appointment scheduling expertise
  • Vet practice protocols
  • Veterinary software proficiency
  • Pet insurance understanding
  • Customer Service
  • Payment Processing
  • Medical record management
  • Maintaining filing systems
  • Prescription dispensing
  • Knowledge of veterinary services
  • Appointment scheduling
  • Customer support
  • Invoicing and billing
  • Health and safety awareness

Affiliations

  • My main hobby are my dogs. I enjoy working and showing them all over the country with good success. I also like gardening and going for walks

Timeline

Veterinary receptionist

Armac Veterinary Group Ltd
04.2008 - 02.2025

Estate Agent Senior Sales Negotiator

John Marsh Estate Agents
01.1985 - 04.2008

Business Study Course -

Bury College of Further Education

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Lorraine Long