Lorraine Howship
Birmingham,West Midlands
Summary
Dependable painting professional accustomed to finishing projects within tight deadlines. Maintains strong focus on quality and client satisfaction. Detail-oriented painting professional experienced with protective and decorative coatings. Careful to prepare surfaces and follow specifications to satisfy clients. Brings good organisational and time management skills paired with dedication to teamwork and quality. Hardworking Painter skilled in overseeing diverse paint and decor projects. Selects supplies and design layouts to meet client preferences and budget. Detail-oriented with strong record of quality and client satisfaction. Experienced Painter and Decorator with over 30 years in Customer facing industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work History
Painter and decorator
Lorraine's Painting and Decorating
Birmingham, West Midlands
10.1994 - Current
- Measured and carefully applied materials to minimise wastage.
- Refreshed walls, doors and trims with strict attention to detail.
- Levelled surfaces by filling holes and cracks.
- Selected proper amount and type of thinners and accelerant to be used for each specific job.
- Built rapport with clients to encourage referrals.
- Applied varied types of paints, stain products and decorative finishes to all types of surfaces.
- Calculated necessary amount of paint or wallpaper to complete projects.
- Executed domestic and commercial painting and decorating accurately and efficiently.
- Maintained worker-friendly, accident-free environment by complying with health and safety requirements.
- Prepared walls and surfaces by cleaning areas and correcting defects.
- Polished painted surfaces with sandpaper, pumice, rouge, wax and other finishing materials.
- Maximised adhesion of coverings, applying sizing to facilitate correct positioning.
- Primed surfaces, laid down dust sheets and prepared materials.
- Measured spaces with care to minimise wasted paint or wallpaper .
- Used touch up techniques to mask or correct localised damage.
- Stripped old wallpaper and old paint.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Documented supplies used, labour hours and disposed paint.
- Cleaned up floors, painting tools and supplies to remove excess and spilt paint.
- Accomplished repairs and renovations to exact customer specifications.
- Touched up surfaces to hide brush strokes and create desired effects.
- Mixed paints to match existing colours or shades selected by customers.
- Carried out painting and decorating work on large properties to exceptional standards.
- Maintained painting tools through regular cleaning, care and maintenance for optimum performance and reliability.
- Minimised disruption of client space and thoroughly cleaned up after completion of each job.
- Checked finished coverings for optimal alignment, pattern matching and neatness of seams.
- Protected furniture and flooring, laying dust sheets to avoid harm from paint and paste slashes.
- Minimised accidents and incidents by maintaining health and safety procedures.
- Completed thorough snagging and finishing.
- Exceeded customer expectations by delivering high-quality results within budget and timeframe targets.
- Primed unpainted walls to improve paint coverage and deepen colours.
- Obtained correct dimensions and specifications by properly measuring areas.
- Developed appropriate resources to meet needs of diverse audiences.
- Increased customer satisfaction by resolving issues.
- Served customers to drive sales and deliver top-quality experiences.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Consistently arrived at work on time and ready to start immediately.
- Stayed current on processes and procedures to offer relevant assistance.
- Prevented cross-contamination by sanitising utensils and surfaces.
Education
GCSEs - English, Maths, Biology
Dartmouth High School
Birmingham 09.1978 - 05.1983
Skills
- Impeccable attention to detail
- Pattern matching
- Domestic decorating
- Health and safety conscious
- Painting and decorating
- Communication skills
- Customer-focused
- Time management
Affiliations
- I enjoy going to music concerts around the country, also walking when time allows and keeping as fit as I can
My Qualities
I have spent over 30 years in a customer facing role, striving to achieve customer satisfaction.
In my role I have built up a repeat customer list based on reliability, trust and politeness.
I enjoy the interaction with customers and at all times treat each customer with respect.
Timeline
Painter and decorator
Lorraine's Painting and Decorating
10.1994 - Current
GCSEs - English, Maths, Biology
Dartmouth High School
09.1978 - 05.1983
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