LORRAINE GRIFFITHS
CAMPBELTOWN,United Kingdom
Summary
A highly motivated, friendly and adaptable individual with a vast level of transferable skills gained through an extensive career in hospitality. Past experience centres on building immediate customer rapport, anticipating needs and maintaining absolute composure in high-pressure situations. I feel my well established customer-centric focus will serve as a reliable and professional representative for this position.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Administrative Manager
Kintyre Gas
Campbeltown, Argyll and Bute
03.2020 - Current
- Provide excellent customer service to ensure repeat business.
- Follow strict guidelines in documentation process, maintaining accurate logs and safety reports.
- Responsible for invoicing and bank reconciliations to ensure 100% accuracy.
- Established in the use of Microsoft Word, Excel and other software tools to create documents and clear communications.
- Oversee operations to achieve high productivity levels.
- Responsible for managing health and safety compliance.
Reservation Manager / Duty Warden
Machrihanish Holiday Park
Campbeltown, Argyll and Bute
06.2021 - 01.2025
- Managing high-volume guest arrivals and check-in procedures ensuring a smooth and positive start to the guest experience.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responsible for creating staff rotas.
- POS, cash handling and card merchant management.
- Worked flexible hours, covering nights and weekends.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Fully trained on LPG gas bottle handling.
Reception & Reservations Manager
Machrihanish Dunes - The Ugadale & Royal Hotel
Campbeltown, Argyll and Bute
01.2012 - 06.2021
- Handling high volumes of customer enquiries, via phone, email and in person.
- Assisted front office during peak hours, ensuring seamless service delivery.
- Improved customer satisfaction with quick and accurate reservations.
- Responsible for managing third party OTA channels and Property Management System.
- Audited daily reservation entries and guest profiles to ensure maximum compliance with GDPR standards.
- Conducted regular meetings with department heads for operational updates.
Education
GCSE Level - Biology
Campbeltown Grammar School
Campbeltown GCSE Level - Maths
Campbeltown Grammar School
Campbeltown GCSE Level - History
Campbeltown Grammar School
Campbeltown GCSE Level - English
Campbeltown Grammar School
Campbeltown Skills
- Commitment and motivation
- Effective communication
- Proactive initiative
- Interpersonal skills
- Flexibility and adaptability
- Friendly and approachable
- Full UK driving licence
- Knowledge of GDPR compliance
REFERENCES
- Ewen Macdonald, Owner, Machrihanish Holiday Park. Email: ewen@campkintyre.com Tel: 01586 810 366
- Mhairi Morrison, Assistant Manager, Machrihanish Dunes. Email: mmorrison@machrihanishdunes.com Tel: 01586 810 030
Certification
Qualsafe Level 3 Award in Emergency First Aid at Work (RQF) - Gained 10/05/2023
Timeline
Reservation Manager / Duty Warden
Machrihanish Holiday Park
06.2021 - 01.2025
Administrative Manager
Kintyre Gas
03.2020 - Current
Reception & Reservations Manager
Machrihanish Dunes - The Ugadale & Royal Hotel
01.2012 - 06.2021
GCSE Level - Biology
Campbeltown Grammar School
GCSE Level - Maths
Campbeltown Grammar School
GCSE Level - History
Campbeltown Grammar School
GCSE Level - English
Campbeltown Grammar School