LORRAINE ARBERRY
Bristol,UK
Summary
A dedicated professional with expertise in remote customer support, virtual assistance, and administrative management. Proficient in CRM systems and online databases, ensuring efficient data entry, reporting, and documentation. Skilled in Microsoft Office applications and social media marketing support, enhancing customer relationship management through problem-solving and complaint resolution. Demonstrates exceptional time management and multitasking abilities while providing sales support and upselling services. Committed to both independent and team-based working environments with a focus on achieving organisational goals.
Overview
2026
2026
years of professional experience
1988
1988
years of post-secondary education
1
1
Certification
Work history
Independent Travel Agent
Self-Employed
- Manage end-to-end client travel bookings and documentation
- Provide virtual consultations and ongoing customer support
- Handle email communication, invoicing, and follow-ups
- Maintain client databases and financial records
- Market services through social media platforms
- Build long-term client relationships
- Manage schedules, deadlines, and priorities remotely
- Home-Based / Remote
Customer Care Advisor
Barrettine
Bristol
01.2013 - 02.2026
- Provide professional customer support via phone and email
- Managed over 50 customer calls per day establishing customer relationships
- Handle enquiries, complaints, and product queries efficiently
- Maintain accurate customer records and databases
- Process orders, refunds, and service requests
- Prepare reports and documentation for management
- Schedule appointments and coordinate meetings
- Performed Support marketing and promotional campaigns
- Meet and exceed customer satisfaction targets
- Work independently in high-volume environment
Booking-In Assistant
GKN Aerospace
Bristol
01.2011 - 01.2013
- Processed booking-in and inventory documentation
- Entered and maintained data with high accuracy
- Generated daily and weekly reports
- Supported procurement and warehouse teams
- Checked aircraft parts for defects and compliance
- Worked to strict quality and safety standards
- Managed deadlines in a fast-paced environment
Education
High School Diploma - Phycology
Speedwell Secondary Comprehensive
BristolSkills
- Remote Customer Support (Phone, Email, Chat)
- Virtual Assistant & Administrative Support
- Calendar, Meeting & Appointment Management
- CRM & Online Database Systems
- Data Entry, Reporting & Documentation
- Microsoft Office (Word, Excel, Outlook)
- Social Media Assistance & Marketing Support
- Customer Relationship Management
- Problem Solving & Complaint Resolution
- Time Management & Multitasking
- Sales Support & Upselling
- Independent & Team-Based Working
Certification
- Virtual Assistant Training Programme
- NVQ Level 2 – Customer Service
- ABTA Travel Qualification
- Tipto Travel Training Programme
- Travel Uni – Certificate of Achievement
Accomplishments
- Consistently met performance and service targets
- Developed loyal client base through excellent service
- Improved workflow efficiency through strong organisation
- Successfully managed remote workloads
- Contributed to increased customer retention
Affiliations
Member – Association of British Travel Agents (ABTA)
Timeline
Customer Care Advisor
Barrettine
01.2013 - 02.2026
Booking-In Assistant
GKN Aerospace
01.2011 - 01.2013
Independent Travel Agent
Self-Employed
High School Diploma - Phycology
Speedwell Secondary Comprehensive