Lorna McInnes

I currently work at a family learning centre in the 3-5-year-olds room where I support all children and staff, whilst attending university once a week.

My responsibilities in my nursery setting include:

• Thoroughly cleaned and disinfected play areas to control health risks.
• Assist meal time by carefully adhering to individual, dietary requirements and portioning standards.
• Support children in their learning through observations, safeguarding and extended play.
• Support my colleagues through effective communication by being attentive to their needs and knowing when to offer assistance.
• Share information from University modules with colleagues.
• Monitored interactions within group settings, encouraging sharing and cooperation to facilitate positive socialisation.
• Establish rapport with families and deliver updates on their child's day.
• Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
• Managed and administered minor first aid treatments, prioritising child safety and wellbeing.

At university, I have passed term one and two and I am currently working through term three assignments.

My responsibilities were to help and support audit staff within Audit Scotland, my line manager and fellow business support services staff members, deliver a world-class reception service to all visitors to our office and maintain a work class environment for all staff to work within.

My Duties included -

• Updating our business group's SharePoint page.
• Produce and update guidance,
• Chair and minute-taking for meetings, produce.
• Deliver team objectives and values.
• Update fellow team members on changes, tips/suggestions, and feedback from customers.
• Format and print reports and letters.
• Print and collate meeting papers.
• Upload and save documents to SharePoint sites.
• Book and liaise with external meeting venues.
• Organise training and knowledge cafes.
• Raise and update purchase orders and process invoices.

In addition to my day-to-day tasks, I was also the lead for mental health and well-being training within our business group and established a Managing the Menopause support group.

My main role was to process Road Traffic Accident Reports for the entire Strathclyde Police Force.

My duties included -

• Interrogated, created, updated, and maintained electronic force and national databases to meet satisfactory and mandatory requirements laid down by the force, Scottish Executive and Home Office.
• Perform administrative tasks associated with database management and maintenance.
• Undertake speculative and interrogative searches of databases and records, and identify and associate as directed.
• Provide permitted information to internal and external agencies (including solicitors and insurance companies) via telephone, written correspondence, and email.
• Assign, collect and record fees for the request of abstract reports and precognitions.
• Administration duties include processing internal and external mail, photocopying, scanning, faxing, and filing.
• Oversee the training of new staff.

In the last two years of this role, I was required to manage my department when required which involved the distribution of work to staff, signing off required pieces of work, and recording daily revenue and weekly reports.

My roles and responsibilities included -

• Liaised with property owners and prospective new customers.
• Monitored property market trends to accurately anticipate and meet customer demand.
• Obtained and maintained accurate financial records.
• Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
• Coordinated sales through communication with buyers, sellers and solicitors.
• Managed customer relationships to achieve high satisfaction rate.
• Collaborated with clients, solicitors and surveyors to progress property sales.

My responsibilities and duties included -

• Welcomed customers into the store, qualifying their needs to provide accurate advice and secure bookings as needed.
• Performed and recorded accurate frame measurements prior to dispensing glasses to ensure customer suitability.
• Cleaned and organised the reception area to maintain a welcoming environment.
• Helped customers try on spectacles and deciphered needs and preferences to make recommendations.
• Answered inbound calls and enquiries to provide top-level service.
• Monitored on-site inventory for consistent availability of optical instruments and products.
• Supported health and safety with consistent cleaning and sanitisation of high-touch areas.
• Performed frame repairs and adjustments for customer comfort.
• Advised customers on spectacle and sunglass choices based on prescription, style and budget.
• Processed payments and health insurance claim efficiently to minimise service delays.
• Prepared patients, rooms and equipment to support eye exam needs.
• Educated customers on lens and frame requirements to assist in decision-making.
• Processed customer payments and provide receipts for services and purchases.
• Received and sorted optical shipments and logged new items into inventory.
• Managed patient files and database updates for timely data tracking.

My responsibilities and duties included -

• Liaised with property owners and prospective new customers.
• Monitored property market trends to accurately anticipate and meet customer demand.
• Obtained and maintained accurate financial records.
• Carried out reference and credit checks on new clients.
• Conducted intensive property market research to stay abreast of trends and developments.
• Gathered property information using reliable sources.
• Used proven sales and negotiation abilities to achieve an optimal sale and rental prices.
• Coordinated sales through communication with buyers, sellers and solicitors.
• Communicated terms and conditions to prospective buyers or tenants.
• Managed customer relationships to achieve a high satisfaction rate.
• Offered bespoke advice on property value based on current market estimates.
• Collaborated with clients, solicitors and surveyors to progress property sales.