Lorna Gemmell

Handling incoming and outgoing insurance claim calls. Logging initial home claim and dealing with home emergency claims from start to finish.

For the last year trained new member of staff.

Maintained customer records and auditing the new team members files.

Managed claims dealing with contractors.

Advanced into complaint handing

Handling incoming existing car claims.

Assessing claim/repairs from after report until completion.

Liasing with policy holder, garages, car rentals and internal departments during life of the claim.

Issuing and authorising payments for claims.

Maintaining databases and general admin/correspondence.

Training new members of staff.

Inbound switchboard for UK government offices, and the railway network.

All 999 calls from the network came through our switchboard and we had to liase with emergency services.

General admin duties and complaints handling.