Lorna Ede
Uttoxeter
Summary
Accomplished professional with extensive expertise in team management, conflict resolution, and customer service excellence. Proven track record in profit & loss management, safeguarding & health and safety compliance, and operations management. Adept at staff coaching, personal development plans, and career guidance. Demonstrates strong leadership in recruitment, onboarding, and performance management. Committed to maintaining high service standards and restaurant ethics while ensuring food safety and equipment maintenance.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Restaurant Manager
Euro Garages-Burger King
Uttoxeter
03.2017 - 01.2026
- Led recruitment, interviewing, and onboarding of new team members.
- Delivered comprehensive staff training across customer service, food hygiene, and operational excellence.
- Conducted regular PDPs, supporting team members with skill development and career progression.
- Handled employee relations including absence management, investigations, and performance reviews.
- Managed payroll processing, rota planning, and budget adherence.
- Created a positive work environment that encouraged growth and retention.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Trained new team members, enhanced service quality.
- Managed daily operations for smooth restaurant functioning.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Ensured compliance to health and safety regulations for safe dining environment.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
Assistant Manager
Food & Beverage Alton Towers Resort
Alton, IL
01.2015 - 03.2017
- Supported the recruitment and development of seasonal and permanent staff across multiple food outlets.
- Designed rotas within budget and managed staffing to meet operational demands.
- Delivered coaching and one-to-one support to help team members meet targets and improve service quality.
- Monitored staff wellbeing and acted as a mentor to support team morale and engagement.
- Oversaw guest experience, ensuring inclusivity and satisfaction during major events.
- Assisted in recruitment process to build an effective workforce.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Provided excellent customer service leading to repeat business and customer loyalty.
Restaurant Manager (Secondment)
Alton Towers Resort
Alton Towers Alton
03.2014 - 01.2015
- Managed up to 25 team members across two restaurants.
- Led staff coaching on service delivery, safety, and food preparation standards.
- Facilitated regular check-ins and development sessions to ensure team progression.
Food & Beverage Team Leader
Alton Towers Resort
Alton, IL
03.2007 - 03.2014
- Delivered hands-on training and mentoring for new team members across 5 outlets.
- Oversaw compliance with food safety, health and safety, and Challenge 25 regulations.
- Championed staff development, delivering KPIs and encouraging upward mobility.
Bar Supervisor
Devon Cliffs Holiday Park
Devon
04.2006 - 02.2007
Retail Host
Ethel Austin Retail
Longton
07.2004 - 03.2006
Education
Certificate of higher education - Child care
Stoke on trent College
09.2002 - 06.2004
GCSEs - English, Maths, IT
Longton High School
Longton, UK 01.1998 - 01.2003
Food Hygiene Level 3 - Food Hygiene
Stoke-on-Trent College
Stoke-on-Trent 07.2015 -
NVQ Level 2 - Customer service
Stoke-on-Trent College
Stoke-on-Trent 03.2013 -
Level 2 - Servsafe - Food Hygiene
Servsafe
05.2022 - 05.2027
Skills
- Conflict Resolution
- Food safety
- Training & Mentoring
- Team management
- Profit & Loss (P&L) Management
- Staff Coaching & Personal Development Plans (PDPs)
- Career Guidance & Goal Setting
- Customer Service Excellence
- Leadership
- Safeguarding & Health and Safety
- Recruitment & Onboarding
- Management
- Performance Management
- Payroll & Scheduling
- P and L accountability
- Service standards compliance
- Restaurant ethics understanding
- Health and Safety Compliance
- Equipment Maintenance
- Staff training
- Operations management
- Food preparation and safety
- Stock level monitoring
- Wage management
- Labour and food cost control
- People Management
Certification
- Nvq level 2 Childcare (CCE)
- Personal licence
- Nvq level 2 customer service
- Level 3 Food Hygiene
Personal Details
- Driver's License: None
- Eligible to work in the UK: Yes
- Highest Level of Education: A-Level or equivalent
- Industry: Childcare, Hospitality & Tourism
- Total years of experience: 16
Timeline
Level 2 - Servsafe - Food Hygiene
Servsafe
05.2022 - 05.2027
Restaurant Manager
Euro Garages-Burger King
03.2017 - 01.2026
Food Hygiene Level 3 - Food Hygiene
Stoke-on-Trent College
07.2015 -
Assistant Manager
Food & Beverage Alton Towers Resort
01.2015 - 03.2017
Restaurant Manager (Secondment)
Alton Towers Resort
03.2014 - 01.2015
NVQ Level 2 - Customer service
Stoke-on-Trent College
03.2013 -
Food & Beverage Team Leader
Alton Towers Resort
03.2007 - 03.2014
Bar Supervisor
Devon Cliffs Holiday Park
04.2006 - 02.2007
Retail Host
Ethel Austin Retail
07.2004 - 03.2006
Certificate of higher education - Child care
Stoke on trent College
09.2002 - 06.2004
GCSEs - English, Maths, IT
Longton High School
01.1998 - 01.2003