Lorival Cardoso

• Led multiple improvement projects across cleaning operations, safety compliance, and service delivery, improving quality outputs and employee performance.
• Managed project planning for train presentation activities, including scheduling, resource allocation, and workflow optimisation aligned with operational timetables.
• Developed and executed staff engagement and communication plans to ensure alignment with organisational priorities and operational changes.
• Conducted risk assessments and ensured compliance with H&SAWA, COSHH, and internal safety frameworks, reducing operational risk and increasing workforce safety awareness.
• Coordinated cross-departmental collaboration between Operations, Production, and Train Presentation teams to support project milestones and timely delivery.
• Implemented quality management procedures aligned with ISO 9001 and ISO 14001, contributing to audit readiness and continuous improvement initiatives.
• Facilitated performance reviews, 1-to-1 meetings, and coaching sessions to improve capability, drive accountability, and strengthen team culture.
• Identified opportunities for operational enhancements and led initiatives that reduced inefficiencies and improved service outcomes.

• Supported delivery of facility-based projects, including periodic deep-clean programmes, contract mobilisation activities, and client-requested operational changes.
• Assisted in planning, coordinating, and executing project work across multiple sites, ensuring alignment with scope, timelines, and customer expectations.
• Conducted quality audits, analysed findings, and implemented corrective action plans to improve performance KPIs and customer satisfaction by 20%.
• Delivered onboarding and training projects to integrate new team members effectively and ensure compliance with operational standards.
• Strengthened client relationships through proactive communication, issue resolution, and alignment of operational outputs with contract deliverables.
• Contributed to cost-saving initiatives through process review, resource optimisation, and service efficiency improvements.

• Supported delivery of facility-based projects, including periodic deep-clean programmes, contract mobilisation activities, and client-requested operational changes.
• Assisted in planning, coordinating, and executing project work across multiple sites, ensuring alignment with scope, timelines, and customer expectations.
• Conducted quality audits, analysed findings, and implemented corrective action plans to improve performance KPIs and customer satisfaction.
• Delivered onboarding and training projects to integrate new team members effectively and ensure compliance with operational standards.
• Strengthened client relationships through proactive communication, issue resolution, and alignment of operational outputs with contract deliverables.
• Contributed to cost-saving initiatives through process review, resource optimisation, and service efficiency improvements.
• Managed over 20 calls per day with customer inquiries and resolved issues to maintain strong relationships.

Managed project delivery across multiple facilities, including mobilisation of cleaning contracts, equipment upgrades, and service improvement initiatives.

• Oversaw performance monitoring programmes, using data insights to track KPIs and drive continuous improvement.
• Delivered compliance and Health & Safety projects, including risk assessments, sustainability initiatives, and equipment safety improvements.
• Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale.
• Controlled operational cost elements through staff scheduling, material usage audits, and strategic waste reduction.
• Led stock management and procurement planning projects to improve efficiency and reduce disruptions to service delivery.
• Led team of 12 customer service agents, improving team productivity by 22% through targeted coaching and performance tracking.

• Managed end-to-end delivery of waste collection and recycling service projects, ensuring timely execution and regulatory compliance.
• Led route optimisation initiatives to improve service coverage and productivity, maximising workforce and equipment utilisation.
• Produced Health & Safety and incident investigation reports, identifying key risks and implementing action plans.
• Collaborated with Fleet Managers on preventative maintenance programmes to reduce operational downtime.
• Contributed to budget planning and proposed capital improvements aligned with service delivery needs.
• Designed and revised Standard Operating Procedures (SOPs) to support consistent and efficient project execution.
• Increased training compliance from 70% to 100%, ensuring all staff met health and safety and environmental standards.