Loris Calanni Rindina
London,United Kingdom
Summary
Experienced property management professional with extensive expertise in tenant onboarding, lease management, and HMO licensing compliance. Proficient in property management software and skilled in health and safety regulations, maintenance scheduling, and contractor supervision. Demonstrates strong capabilities in rent collection, arrears management, marketing strategies, and financial reporting. Adept at property inspection, defect resolution, and legal aspects of tenancy agreements including Section 8 and Section 20 regulations. Holds an IOSH certification and is currently pursuing a NEBOSH International Diploma to further enhance health and safety knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Resident Services Manager
Savills
London
02.2025 - 09.2025
- Oversaw all resident communication channels, ensuring professional correspondence with 385 residents.
- Monitored performance of 24/7 Front Office, In-House Housekeeping, Maintenance, and contractors.
- Developed and enforced new Standard Operating Procedures across departments.
- Delivered staff training programmes to uphold high service standards.
- Planned in-house events to enhance resident engagement and community interaction.
- Conducted regular inspections to maintain building cleanliness, safety, and presentation.
- Assisted residents during tenancy processes for seamless move-in and move-out transitions.
- Liaised with Lettings Team to support leasing operations and optimise occupancy rates.
- Managing Deposit Refunds and Dispute Resolution.
Property Manager
The Collective/The Dome
London
10.2023 - 02.2025
- Managing all communication channels, including email, phone, and software like Fixflo (Yardi), ensuring prompt responses and a high level of resident satisfaction.
- Conducting regular property inspections to uphold safety, cleanliness, and compliance, ensuring all blocks adhere to H&S regulations, fire safety, water hygiene, Legionella control, and other compliance requirements, with all records maintained accurately.
- Liaising with Ealing and Islington councils and the London Fire Brigade (LFB) inspectors to renew HMO licenses and address all compliance requirements.
- Performing risk assessments and creating action plans to resolve any issues arising, ensuring proactive property management and regulatory compliance. Managing rent collection, monitoring arrears, arranging payment plans, and serving Section 8 notices when necessary, in collaboration with legal advisors.
- Providing detailed financial reports to property owners, covering occupancy/renewal rates, and market trends. Assisting the revenue manager and regional manager in the preparation of budgets.
- Marketing available properties by creating engaging listings, responding to inquiries, conducting viewings, arranging affordability & reference checks, collecting deposits, coordinating resident move-ins and move-outs. Arranging move-outs, conducting room inspections, handling inventories, and negotiating or disputing deposit releases.
- Managing in-house maintenance, housekeeping teams and external contractors, planning cleaning services and delivering PPM (Planned Preventative Maintenance), ensuring all work is completed to a high standard and within agreed timeframes.
- Implementing strategies to maintain high occupancy & renewal rates, improve operational efficiency, and enhance resident experience.
- Organising events to strengthen community engagement, encourage networking among residents, Exposure to and involvement in block management, including Section 20 consultation and service charge.
Temp Night Receptionist
Hotel Café Royal
London
05.2023 - 10.2024
- Seamless VVIP Check-In and Check-Out: Deliver impeccable arrival and departure experiences for VVIP guests, ensuring discretion, personalised service, and adherence to Forbes Travel Guide standards.
- Meticulous Preparation of Guest Arrivals: Organise pre-arrival arrangements for all guests, including those booked via Luxury Travel Advisors (LTA), ensuring every detail is accounted for to provide a bespoke and welcoming experience.
- Accurate Billing and Reconciliation: Prepare and verify guest billing with precision, ensuring accuracy and efficiency while handling all transactions with the utmost professionalism and confidentiality.
- Overnight Guest Support: Act as the key point of contact during night hours, providing prompt assistance, resolving issues with calm efficiency, and anticipating guest needs.
- Upholding Five-Star Standards: Maintain the highest levels of service and professionalism, ensuring every interaction reflects the hotel's commitment to excellence and its reputation as a leading luxury destination.
C&E Sales Executive
IHG Hotels
London
11.2021 - 03.2022
- Converted inquiries into bookings to meet revenue targets and built strong customer relationships by understanding their needs.
- Planned and coordinated conferences and events, ensuring accurate Banquet Event Orders for the Food and Beverage team and compliant billing processes.
- Met and greeted event organisers, ensured room setups met expectations, and addressed any on-the-day concerns.
- Conducted venue show rounds for potential clients.
- Provided event details to Food & Beverage and reservations teams, supporting smooth operations.
- Managed invoicing, final bills, and payment collection for group bookings.
- Supported and trained team members, fostering high standards in customer service, sales, and contract processing.
- Enhanced system efficiencies and provided on-the-job coaching to improve performance.
- Gathered customer feedback through surveys and resolved complaints in collaboration with operations teams.
Duty Manager
The Collective/The Dome
London
05.2021 - 11.2021
- Managed resident move-ins and move-outs. Addressed and resolved resident inquiries and concerns promptly and professionally.
- Assisted with the collection of monthly rents and maintained accurate payment records.
- Coordinated routine property maintenance and inspections.
- Liaised with contractors and service providers to schedule and oversee repairs and services.
- Conducted regular property inspections and ensured adherence to property standards.
- Promoted available properties and accompanied potential residents during property viewings.
- Managed contracts and relationships with third-party service providers.
- Provided administrative support, including organising files, maintaining records, and handling property-related correspondence.
- Prepared and presented regular reports on property performance, maintenance, and other relevant topics.
Cluster Groups Sales Coordinator
Hilton London Paddington & Euston
London
08.2019 - 08.2020
- Managed group sales and coordination for Hilton London Paddington & Euston.
- Handled inquiries and bookings for group events and accommodations.
- Collaborated with various departments to ensure seamless service delivery.
- Maintained accurate records and provided reports on sales performance.
Receptionist
Hilton London Paddington and Euston
London
06.2018 - 06.2019
- Provided front desk services and support to guests at Hilton London Paddington and Euston.
- Managed check-in and check-out processes efficiently.
- Handled guest inquiries and resolved issues promptly.
- Maintained accurate records and ensured compliance with hotel policies.
Education
Bachelor - Foreign Languages and Literature
Universita' degli studi di Messina
Skills
- Property management software proficiency
- Tenant onboarding and lease management
- HMO licensing and compliance
- Health and safety regulations
- Maintenance scheduling and contractor supervision
- Rent collection and arrears management
- Marketing and letting strategies
- Budgeting and financial reporting
- Property inspection and defect resolution
- Legal knowledge of tenancy agreements
- Deposit negotiation
- Knowledge of Section 8 regulations
- Knowledge of Section 20 regulations
- Knowledge of service charge regulations
- IOSH certification
- Currently studying for NEBOSH International Diploma
Languages
English Highly proficient
Fluent
Italian Native speaker
Native
Russian Very good command
Intermediate
French Very good command
Elementary
Links
LinkedIn
Certification
- IOSH
- First Aid
- Mental Health First Aid
- currently pursuing a NEBOSH International Diploma
Timeline
Resident Services Manager
Savills
02.2025 - 09.2025
Property Manager
The Collective/The Dome
10.2023 - 02.2025
Temp Night Receptionist
Hotel Café Royal
05.2023 - 10.2024
C&E Sales Executive
IHG Hotels
11.2021 - 03.2022
Duty Manager
The Collective/The Dome
05.2021 - 11.2021
Cluster Groups Sales Coordinator
Hilton London Paddington & Euston
08.2019 - 08.2020
Receptionist
Hilton London Paddington and Euston
06.2018 - 06.2019
Bachelor - Foreign Languages and Literature
Universita' degli studi di Messina
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