Lorien Brownbridge
BB90QG
Summary
Currently working as a therapeutic residential support worker For Compass for almost 2 years I believe I have shown resilience and a commitment for my role as a residential support worker.
I believe there is always room for personal and professional growth and reflecting on experience both negative and positive can untimely achieve good if not great results over time.
Having the opportunity to lead shifts when my senior has not been present has been a great confidence booster and I find myself now looking for progression in the within the industry.
I discovered that i naturally work in a child focused manner which had lead to great bonding moments with our young people and helped then express their true wishes and feelings without any judgment.
Overview
8
8
years of professional experience
Work History
Residential Support Worker
Compass
Todmorden- North Yorkshire
07.2022 - Current
- Enhance Young People's quality of life by providing personalized care and support tailored to individual needs.
- Assisted in the development of individualized care plans for improved child friendly outcomes and satisfaction.
- Creating a positive living environment, promoting independence and encouraging socialization amongst children and Adults in a holistic and theraputic manner.
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
- Participated in ongoing professional development opportunities to enhance skills and stay current on industry best practices.
- Maintained accurate documentation of resident progress, incidents, and communication with family members or guardians.
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for our young people.
- Provided transportation assistance in order to attending appointments or community outings as needed.
- Communicated effectively with families regarding resident progress and concerns while maintaining confidentiality guidelines.
- Aim to gain strong rapport with our children by actively listening to their needs and offering empathy during difficult times.
- Ensured compliance with state regulations by maintaining up-to-date knowledge of policies and procedures related to residential support services.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure safety for all present.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Senior Hairstylist
Salon 11
Preston - Lancashire
01.2016 - 06.2022
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Collaborated with a diverse clientele, accommodating unique needs and ensuring exceptional customer service experiences.
- Maintained a high level of professionalism and expertise in executing complex color treatments, precision cuts, and advanced styling techniques.
- Streamlined appointment scheduling process for better time management and increased productivity within the salon.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Conducted staff training sessions on new products and tools to enhance team knowledge and skillset.
- Managed inventory effectively by tracking stock levels and placing orders when supplies were low, ensuring continuous availability of essential items for client services.
- Assisted in the recruitment process for new stylists, evaluating candidates based on technical skills and cultural fit within the team environment.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
Education
Education
University of Huddersfield
Huddersfield, United Kingdom09.2019
Barbering Certification
City And Guilds
Nelson 03.2017
NVQ 3 in Hairdressing And Beauty Therapy
Nelson And Colne College
Nelson 09.2009
GCSE : B-D Grades
Mansfield High School
Nelson 09.2006
Skills
- Behavioral support
- Daily Logs
- Mental health awareness
- Documentation skills
- Life Skills Development
- Mental Health Support
- Medication Administration
- Medical Records Management
- Emotional Support
- Family Education
- Organizational Skills
- Goal Setting
- Housekeeping and maintenance
- Self-Care Promotion
- Autism Spectrum Support
- Multicultural Sensitivity
- Activity planning and engagement
- Community Integration
Timeline
Residential Support Worker
Compass
07.2022 - Current
Senior Hairstylist
Salon 11
01.2016 - 06.2022
Education
University of Huddersfield
Barbering Certification
City And Guilds
NVQ 3 in Hairdressing And Beauty Therapy
Nelson And Colne College
GCSE : B-D Grades
Mansfield High School