Lori Fisher

Includes visiting care homes and completing a quality audit, checking the core assurances, all serious risks identified will be escalated to the MD with a verbal handover to the Manager and/or Operations Manager. Depending on the size of the service will depend on the time allocated to the visits.

REPORTING TO: Operations Director

JOB PURPOSE

• To provide support to the Operations Manager, overseeing the Care Homes ensuring

that all company policies and procedures, and legal requirements, are adhered to

within the defined timescales.

• To offer support as and when needed to Care Home Managers or act as Manager in

their absence.

SKILLS, KNOWLEDGE & QUALIFICATIONS

• Have a sound clinical background, ideally a Registered Nurse

• Experience of working in a care home at management level

• Have experience of Care inspectorate and Partnership teams

• Background in care homes

DUTIES

Best Practice:

• Ensure continuous improvement processes and policies in support of

organisational goals.

• Implement strategies for performance management and improvement.

• Monitor adherence to regulations, policy and procedures.

Human Resources:

• Support the service with effective recruitment and placement of

required staff.

• Support the service in all aspects for HR issues including sickness

monitoring and retention of staff

• Support the service with staff development in line with company policy.

• Support and monitor performance and implement improvements. Ensure quality

of care and the highest standards are maintained.

Communication:

• Monitor, manage and improve the efficiency of communication within the

service.

• Facilitate coordination and communication between the staff team

• Maintain effective communications with residents, relatives, manager, staff

members, other members of the Operational team and other concerned bodies.

Marketing

• Support the Manager to actively and assertively market the service.

Strategic Input:

• Liaise with the Operations Director and assist in the development of strategic

plans for operational activity.

• Implement and manage operational action plans as directed by Operations

Director

• Undertake audits of service delivery to ensure quality service is being provided

and to identify areas for improvement, when requested by the Operations

Manager.

• Audit Care Plan documentation, ensuring evidence based person centred best

practice across the service.

• Support the Operations to ensure quality audits are completed in the

appropriate time frame as and when requested.

• To comply with the homes policies and procedures at all times.

• Support the Operations Manager to investigate all complaints from whatever

source and produce a report and recommendations for action.

• Any environmental issues such as repair and replacement are to be brought to

the attention of the Central administrator and Operations Director as soon as

possible.

• Ensure that the Care Home complies with all relevant legislation and any

concerns should be raised with the Operations Director.

• To ensure that the aims and objectives of the Care Home are achieved.

• Be ‘on-call’, for emergencies, and for the operational on call.

Any other tasked deemed necessary for the health and wellbeing of the residents or health and safety of Balhousie Care Group.

REPORTING TO: Operations Director

JOB PURPOSE

• To provide support to the Operations Manager, overseeing the Care Homes ensuring

that all company policies and procedures, and legal requirements, are adhered to

within the defined timescales.

• To offer support as and when needed to Care Home Managers or act as Manager in

their absence.

SKILLS, KNOWLEDGE & QUALIFICATIONS

• Have a sound clinical background, ideally a Registered Nurse

• Experience of working in a care home at management level

• Have experience of Care inspectorate and Partnership teams

• Background in care homes

DUTIES

Best Practice:

• Ensure continuous improvement processes and policies in support of

organisational goals.

• Implement strategies for performance management and improvement.

• Monitor adherence to regulations, policy and procedures.

Human Resources:

• Support the service with effective recruitment and placement of

required staff.

• Support the service in all aspects for HR issues including sickness

monitoring and retention of staff

• Support the service with staff development in line with company policy.

• Support and monitor performance and implement improvements. Ensure quality

of care and the highest standards are maintained.

Communication:

• Monitor, manage and improve the efficiency of communication within the

service.

• Facilitate coordination and communication between the staff team

• Maintain effective communications with residents, relatives, manager, staff

members, other members of the Operational team and other concerned bodies.

Marketing

• Support the Manager to actively and assertively market the service.

Strategic Input:

• Liaise with the Operations Director and assist in the development of strategic

plans for operational activity.

• Implement and manage operational action plans as directed by Operations

Director

• Undertake audits of service delivery to ensure quality service is being provided

and to identify areas for improvement, when requested by the Operations

Manager.

• Audit Care Plan documentation, ensuring evidence based person centred best

practice across the service.

• Support the Operations to ensure quality audits are completed in the

appropriate time frame as and when requested.

• To comply with the homes policies and procedures at all times.

• Support the Operations Manager to investigate all complaints from whatever

source and produce a report and recommendations for action.

• Any environmental issues such as repair and replacement are to be brought to

the attention of the Central administrator and Operations Director as soon as

possible.

• Ensure that the Care Home complies with all relevant legislation and any

concerns should be raised with the Operations Director.

• To ensure that the aims and objectives of the Care Home are achieved.

• Be ‘on-call’, for emergencies, and for the operational on call.

Any other tasked deemed nessesarry for the health and wellbeing of the residents or health and safety of Balhousie Care Group.

__________________________________________________________________________

Turn around manager for a home that was under CI improvement notice.

Key Responsibilities:

• Promote our residents’ independence, choice, dignity, and respect by delivering the highest standards of care and continuously striving for improvement.
• Ensure strict compliance with Care Inspectorate regulations to uphold quality standards.
• Cultivate and nurture relationships with external stakeholders, fostering effective communication with residents, families, staff, senior management, and other stakeholders.
• Meet financial targets through effective budget management, collaboration with Operations and Finance teams, and effective promotion of the home.
• Recruit, develop and train colleagues, fostering a positive work environment and promoting staff development and wellbeing.