Loretta Nyanteh
Scholars Green
Summary
I am a dedicated and professional individual with strong experience in customer service, communication, and teamwork. I excel at managing my time efficiently and adapting quickly to changing environments, ensuring tasks are completed effectively and to a high standard. I am proficient in using computer systems to streamline operations and support smooth daily processes. I am committed to applying my skills and experience to contribute positively to the team, support organisational goals, and consistently deliver excellent results.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Cover Teacher & Teaching Assistant
Coba Education
Northampton, Northamptonshire
01.2025 - Current
- Actively contributed to 10+ parent–teacher meetings per term, sharing pupil progress updates and suggesting tailored improvement strategies that helped raise student performance.
- Partnered with special education professionals to support 5+ differently-abled pupils in mainstream classrooms, ensuring inclusivity and improved participation.
- Built strong, trusting relationships with students by encouraging their personal growth, resulting in noticeable improvements in engagement and classroom behavior.
- Took part in regular professional development sessions, applying modern teaching methods that enhanced lesson delivery and student learning outcomes.
Customer Service Advisor
ABSA Bank Ghana Ltd
12.2021 - 09.2024
- Consistently met and often exceeded my sales targets, opening 8+ new accounts/month, selling 1-4 mortgage policies and closing 10+ insurance contracts monthly, resulting in exceedance of branch targets by approx. 15–25 %.
- Achieved an average customer satisfaction score of 90%+ based on post-service surveys.
- Received 50+ written commendations and frequent verbal appreciation from clients for delivering efficient, confidential, and friendly service.
- Recognised by management for maintaining high service standards, consistently ranking among the top 10% of staff in customer feedback scores and rewarded as Teller of the Year 2023.
- Helped increase client retention, with 40% of customers served returning for additional services due to positive experiences.
- Provided customers with a high level of service, privacy and confidentiality.
- Duly executed the account executive’s duties in her absence.
Customer Service Officer & Administrative Support
Letshego
09.2018 - 10.2019
- Delivered exceptional service to 100+ clients weekly, both in-person and virtually, achieving a 90%+ customer satisfaction rating and building strong client relationships.
- Resolved customer complaints and concerns with professionalism, leading to a 20% improvement in client retention and multiple commendations for friendly, knowledgeable assistance.
- Used Pulse software to process loan approvals and customer refunds, generating accurate weekly reports that supported management decision-making.
- Stepped in as Acting Personal Assistant to the Managing Director, successfully coordinating schedules, preparing documents, and ensuring smooth executive support during busy periods.
Procurement Officer Assistant
Electricity Company of Ghana
06.2017 - 08.2017
- Organised and updated over 500 procurement files in SUN software, making records easier and faster to retrieve.
- Helped prepare the office for two successful audits by keeping documents properly tagged, stored, and compliant.
- Monitored office supplies and processed 40+ requests, ensuring the team always had what they needed without delays.
- Supported the finance team by providing 100+ invoices and receipts, which improved the accuracy of account reporting.
Education
Post Graduate - Business Analytics
University of Northampton
09.2024 - 09.2025
Degree - Management Studies
University of Cape Coast
09.2014 - 07.2018
Skills
- Exceptional customer service skills
- Excellent communication skills
- Teamwork skills
- Time management skills
- Adaptability skills
- Computer skills
LANGUAGES
English
Fluent
Awards
ABSA BANK GHANA LTD TELLER OF THE YEAR 2023.
Accomplishments
ABSA Bank GH Ltd Teller of the Year 2023
Timeline
Cover Teacher & Teaching Assistant
Coba Education
01.2025 - Current
Post Graduate - Business Analytics
University of Northampton
09.2024 - 09.2025
Customer Service Advisor
ABSA Bank Ghana Ltd
12.2021 - 09.2024
Customer Service Officer & Administrative Support
Letshego
09.2018 - 10.2019
Procurement Officer Assistant
Electricity Company of Ghana
06.2017 - 08.2017
Degree - Management Studies
University of Cape Coast
09.2014 - 07.2018
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