Summary
Overview
Work History
Education
Skills
Software
Timeline
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Lorenzo Maccheroni

University Assessment Quality Officer
Flat 71, Pinter House, 45 Grantham Road

Summary

Student-focused Assessment Quality Officer versed in collaborating with both staff and students to promote assessment success. Excellent at data entry and analysis with commitment to streamlining assessment procedures.

Overview

10
10
years of professional experience
3
3
Languages

Work History

University Assessment Quality Officer

BPP Univeristy
02.2024 - Current
  • Monitored the performance of quality management systems, using data-driven insights to drive continuous improvement initiatives across the organization.
  • Promoted a proactive approach towards problem-solving within the team by encouraging open communication and collaboration among colleagues.
  • Managed supplier relationships effectively, ensuring consistent delivery of high-quality materials and components used in production processes.
  • Developed comprehensive training materials to educate employees on proper quality control techniques, resulting in improved adherence to established guidelines.

University Assessment Officer (Ops)

BPP University
03.2022 - 01.2024
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Setting up of online assessments using data reports
  • Preparation and running of face-to-face examinations in-centre and external venues
  • Producing data reports relating to online assessments
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Responsible for exams-related tasks including scheduling, students queries and Inspera exams setups.
  • Incresead streamline processes by 25%

Manager on Duty

Pizza Express
09.2015 - 03.2022
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards and service efficiency.

Office Manager

Hosts International
04.2017 - 05.2018
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Booked large groups of students' accommodations.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Editorial Content Manager

Roma Explorer
06.2015 - 05.2017
  • Used content management system to analyze user engagement and website traffic metrics.
  • Managed content distribution to online channels and social media platforms.

Content Management Intern

Telecom Italia
09.2014 - 09.2015
  • Utilized analytics and site metrics to determine areas of improvement.
  • Collaborated with marketing and design teams to develop and plan site content, layout and style.

Education

Postgraduate Diploma - Music Management

Sapienza University of Rome
Rome, Italy
02.2014 - 2015.04

Bachelor of Arts - Arts And Entertainment Management

Tor Vergata University of Rome
Rome, Italy
09.2010 - 2013.09

Skills

Strategic Planning

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Software

Microsoft Office Suite

Timeline

University Assessment Quality Officer

BPP Univeristy
02.2024 - Current

University Assessment Officer (Ops)

BPP University
03.2022 - 01.2024

Office Manager

Hosts International
04.2017 - 05.2018

Manager on Duty

Pizza Express
09.2015 - 03.2022

Editorial Content Manager

Roma Explorer
06.2015 - 05.2017

Content Management Intern

Telecom Italia
09.2014 - 09.2015

Postgraduate Diploma - Music Management

Sapienza University of Rome
02.2014 - 2015.04

Bachelor of Arts - Arts And Entertainment Management

Tor Vergata University of Rome
09.2010 - 2013.09

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Lorenzo MaccheroniUniversity Assessment Quality Officer