Lorenza Lindop
Loughton,ESS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Jeweller
Self Employed
10.2011 - Current
- Developed strong relationships with suppliers, ensuring timely delivery of materials and competitive pricing.
- Conferred with customers about jewelry preferences and sizing requirements to understand needs.
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
- Estimated repair costs based on expected labor and materials requirements.
- Evaluated cut, color and clarity to assign grades to stones.
Owner /Jeweller
Goldminer Limited
02.1994 - 06.2011
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Made loans on 1000's items after closely inspecting item values, collecting payments or tangible property as collateral.
- Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or theft issues.
- Managed database of loan information and customer contact details in a CRM System, maintaining accuracy and using data to improve processes.
- Managed day-to-day business operations.
- Completed work with metals such as gold, platinum and silver, as well as wide range of stone types.
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
- Created jewelry from materials such as gold or platinum and precious or semiprecious stones.
- Estimated repair costs based on expected labor and materials requirements.
- Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
- Applied knowledge of clarity, symmetry and other factors to assign quality grades to stones.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Efficiently managed loan portfolio risk assessment timely collections reducing potential losses non-performing loans.
- Priced and resold items that remained unclaimed by owners.
Skills
- Recordkeeping
- Decision-Making
- Organization and Time Management
- Supervision and leadership
- Excellent Communication
Timeline
Jeweller
Self Employed
10.2011 - Current
Owner /Jeweller
Goldminer Limited
02.1994 - 06.2011
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