Lorena Vidal Norena
Birmingham
Summary
Dynamic Pharmacy Assistant with a proven track record at CLINICA IMBANACO, excelling in patient counseling and workflow optimization. Demonstrated ability to enhance customer satisfaction and reduce prescription errors, leveraging strong attention to detail and teamwork. Achieved a significant increase in efficiency and accuracy in medication dispensing and inventory management.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant
FARMART LTDA
08.2023 - 10.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Trained new pharmacy staff on computer system and drug management protocols.
- Verified patient information to correctly dispense medications.
- Organized pharmacy area to maintain clean and orderly environment.
- Generated labels for prescriptions and maintained accurate records.
- Input patient information into computer system for prescription orders.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Counted and labeled prescriptions with correct item and quantity.
- Received incoming supplies and stocked in correct locations.
Pharmacy Assistant
RED VITAL
03.2023 - 06.2023
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Trained new pharmacy staff on computer system and drug management protocols.
- Verified patient information to correctly dispense medications.
- Organized pharmacy area to maintain clean and orderly environment.
- Generated labels for prescriptions and maintained accurate records.
- Input patient information into computer system for prescription orders.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Counted and labeled prescriptions with correct item and quantity.
- Received incoming supplies and stocked in correct locations.
Pharmacy Assistant
CLINICA IMBANACO
05.2022 - 08.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Trained new pharmacy staff on computer system and drug management protocols.
- Verified patient information to correctly dispense medications.
- Organized pharmacy area to maintain clean and orderly environment.
- Generated labels for prescriptions and maintained accurate records.
- Input patient information into computer system for prescription orders.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Counted and labeled prescriptions with correct item and quantity.
- Received incoming supplies and stocked in correct locations.
Pharmacy Assistant
CLNICA MED
03.2020 - 05.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Trained new pharmacy staff on computer system and drug management protocols.
- Verified patient information to correctly dispense medications.
- Organized pharmacy area to maintain clean and orderly environment.
- Generated labels for prescriptions and maintained accurate records.
- Input patient information into computer system for prescription orders.
- Increased customer satisfaction, providing compassionate care and detailed medication instructions.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Counted and labeled prescriptions with correct item and quantity.
- Received incoming supplies and stocked in correct locations.
Education
No Degree - TECNICO ADMINISTRATIVO EN SALUD
INTECOL
07-2016
No Degree - TECNICO PROFESIONAL EN SERVICIOS FARMACEUTICOS
SENA
CALI, COLOMBIA07-2010
High School Diploma -
COLEGIO HEROES DE BOYACA
CALI, COLOMBIA07-1999
Skills
- Stocking shelves
- Answering customer questions
- Data entry
- Product restocking
- Prescription interpretation
- Patient counseling
- Organizing supplies
- Medication labels
- Resolving complaints
- Document filing
- Verifying orders
- Receiving incoming supplies
- Drug inventory control
- Pharmaceutical calculations
- Interpreting orders
- Insurance verification
- Customer relationship management
- Teamwork and collaboration
- Collaboration and teamwork
- Active listening
- Attention to detail
- Pharmacy protocols
- Medication packaging
- Analytical thinking
- Workflow optimization
Timeline
Pharmacy Assistant
FARMART LTDA
08.2023 - 10.2024
Pharmacy Assistant
RED VITAL
03.2023 - 06.2023
Pharmacy Assistant
CLINICA IMBANACO
05.2022 - 08.2022
Pharmacy Assistant
CLNICA MED
03.2020 - 05.2022
No Degree - TECNICO ADMINISTRATIVO EN SALUD
INTECOL
No Degree - TECNICO PROFESIONAL EN SERVICIOS FARMACEUTICOS
SENA
High School Diploma -
COLEGIO HEROES DE BOYACA
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