Lorena Orth

• Managed end-to-end recruitment, onboarding, and scheduling of event staff across multiple client campaigns.

• Built and maintained strong talent pool, ensuring staffing requirements were consistently met.

• Coordinated staff bookings, rotas, travel, and logistics for large-scale events and activations (e.g. Champions League 2025)

• Led and supported staffing coordinators, providing training and performance guidance.

• Maintained accurate staff records, contracts, payroll information, and compliance documentation.

• Acted as main point of contact for staff and clients, resolving issues and ensuring smooth event delivery.

• Developed strong relationships with field teams, improving staff engagement and retention.

• Monitored staffing performance and campaign outcomes, implementing process improvements where needed.

• Provide critical client support for global financial services, managing urgent enquiries and strategic escalations across Non-Banking Clients (NGOs, Corporates) and Financial Institutions
• Design and deliver comprehensive client training programs and process documentation for Global Systems (Onboarding)
• Conduct live webinars in German and English, introducing new products and platforms to diverse client segments
• Collaborate with Global Management on strategic business projects, working across international teams (USA, Germany, India, Singapore)
• Perform quarterly client performance analysis, tracking and reporting on key metrics including Average Transaction Value (ATV)
• Serve as key product tester for new platforms (SaaS), ensuring seamless client experience and technological integration

• High volume recruitment of couriers
• Initial point of contact for recruiters and representative of team
• Responsible for business development, team meetings, KPI's, updates and team rotas
• Supporting Team Leads in daily tasks and emergencies
• Creating, organizing and leading system improvement projects
• Work closely with different stakeholders and other departments to keep targets aligned
• Investigating escalations including handling client complaints
• Working on improvements for Team Building, Work Processes, Training, KPIs and Targets
• Working and leading ad-hoc projects, training groups up to 40 people and new process structures.

• Redundancy due to Covid
• Enhanced communication between clients, destination management companies (DMCs), and tour consultants
• Organized strategic DMC visits and managed customer service issues
• Developed and maintained robust network of industry contacts
• Conducted market research to understand regional tourism dynamics

• Cold calling potential partners in the region to develop new accounts
• Initial point of contact for existing Pitchup partners
• Develop and maintain strong network of contacts
• Support relationships with key supplier and decision makers.

• Initial point of contact for key clients
• Working mainly with key clients from DACH-Region
• Developed deep understanding of key clients needs and workflow
• Working on ad-hoc enquiries for groups
• Gain understanding on different markets, competitors and requirements
• Responsible for growth of existing and new customers
• Working on tight deadlines and last minute bookings for clients.