Summary
Overview
Work history
Education
Skills
Languages
Timeline
Lorena Harnau

Lorena Harnau

London,London

Summary

Hardworking student with love for all things fashion, style and self-expression. Excited to gain foothold in industry and show potential with first professional posting.

Overview

13
13
years of professional experience
9
9
years of post-secondary education

Work history

Student

London Metropolitan University
London, United Kingdom
10.2022 - Current
  • Researched topics outside of class to learn additional information and ask more knowledgeable questions.
  • Completed assignments, special projects and group work on time and achieved good marks.
  • Collaborated with classmates on group projects to achieve shared academic goals.
  • Engaged in continuous self-directed learning to expand knowledge beyond standard curriculum.
  • Visited local and regional areas to deepen understanding of related topics.
  • Asked intelligent questions during class discussions, contributing to group learning.
  • Made substantial contributions to group projects, furthering learning and helping team complete objectives.
  • Demonstrated practical understanding of lighting, special effects and photographic processes to select appropriate make-up techniques..
  • Promoted excellent customer service standards in all interactions.
  • Darkroom colour, B&W(film development, printing)


Freelancer Makeup Artist

UUSPAH
London
02.2021 - 01.2024
  • Provided friendly client consultations to discuss trends, colour palettes and application details.
  • Used diverse cosmetics to create on-trend looks, contour facial features and enhance skin tone.
  • Performed full make-up applications with top brand products.
  • Demonstrated practical understanding of lighting, special effects and photographic processes to select appropriate make-up techniques..

Freelancer, Makeup and cosmetics retail

Artisan
London
04.2019 - 11.2021
  • Increased add-on sales using effective persuasion and negotiation techniques, growing monthly profits.
  • Built positive customer relations, continuously developing loyalty and repeat business.
  • Built strong and loyal client base with consistently positive feedback and word-of-mouth referrals.
  • Worked with individual clients to assess needs and develop catered treatments.
  • Met sales targets for retail salon products and services.
  • Discussed client skin care needs and recommended featured products to align with skin type and preferences.
  • Provided clients with personalised skincare recommendations to support maintenance of healthy skin.
  • Performed full make-up applications
  • Worked for top brands: Channel, Nars, Laura Mercier, Anastasia Beverly Hills, Stilla.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Resolved customer complaints and answered queries about store products.

Freelancer makeup artist and skincare

JBC
London
02.2018 - 12.2019
  • Kept up-to-date with industry standards, trends and techniques.
  • Provided clients with personalised skincare recommendations to support maintenance of healthy skin.
  • Provided friendly client consultations to discuss trends, colour palettes and application details.
  • Worked with luxurious brands: Orveda, Clarins
  • Personalised makeup and skincare
  • Assessed skin type and facial structure to select appropriate products and application tools.
  • Used diverse cosmetics to create on-trend looks, contour facial features and enhance skin tone.

Sales advisor and hostess

Gap Inc
London
01.2017 - 03.2019
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
  • Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
  • Delivered outstanding customer experiences through attentive care and faultless service.
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
  • Retained customers by building rapport and delivering tailored product recommendations.
  • Greeting and establishing friendlessness with customers through a positive attitude building rapport offering extra help and high standard advices

Makeup Artist

Top Shop
London
02.2017 - 11.2018
  • Brand focus and active sales
  • Applying makeup
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Brightened and evened out skin tone with concealers and colour correctors, covering imperfections.
  • Educated clients on proper makeup application and ways to achieve different makeup looks.

Makeup and hair artist

UniqStudios Limited
London, City of London
04.2016 - 09.2017
  • Marketed hair and makeup looks using before and after pictures on social media channels.
  • Professional hair and makeup for photo shootings and editorials
  • Collaborated with other photographers.
  • Sanitised equipment between clients to maintain clean, safe hair and beauty services.

Direct sales representative

Blue Earth, Green Solutions
Timisoara, Romania
01.2014 - 11.2016
  • Creating rapport with clients
  • Helping the planet and climate change with renewable, clean energy
  • Offering sustainable solutions
  • Being the first image, representative of the company it was my duty to convince my clients to trust our company and explain the advantages of our business.
  • Utilised excellent direct sales techniques and rapport-building skills to convert warm leads into sales.
  • Initiated sales leads through direct mailing and cold calling.


Logistics manager

Hartl Connect
Timisoara, Romania
01.2012 - 11.2014
  • Oversaw contract negotiations with external providers, securing transport for goods and equipment.
  • Monitored logistical expenses to keep operating costs low.
  • Consistently met company and department objectives within budget and time constraints.
  • Adjusted pick-up and delivery schedules with changing consignment volumes.
  • Communicating with other logistics manager from UK and assuring that the transport of goods is successful

Hotel receptionist

Arinis
Timisoara, Romania
04.2011 - 08.2013
  • Handled customer payments and updated reservations.
  • Achieved 5-star reviews by delivering outstanding customer service.
  • Collaborated with housekeeping and maintenance to address needs of guests.
  • Verified ID and payment preference of guests.

Education

Diploma of Higher Education - Fashion photography

London Metropolitan University, London
10.2022 -
  • Focus on fashion photography: fashion editorials, fashion magazines and photographic technics
  • Critical and contextual studies
  • Art foundation

Bachelor in foreign languages (translations) - Faculty of Letters, History and Philology

West University Timisoara (UVT), Romania, Timisoara
09.2010 - 06.2014

Grammar and translations

History of religions

U.S.A and UK history and culture

Bachelor mathematics-informatics - mathematics-informatics

Traian College, Drobeta Turnu Severin, Romania
09.2000 - 06.2004

HNC Photography -

Walsall College, London
09.2017 - 06.2018
  • Obtained photography knowledge and photographic technics
  • Studio lighting
  • Analytical and contextual thinking
  • Street photography and portraiture
  • Adobe Lightroom
  • Analogue and DSLR camera, Nikon & Canon

NVQ Level 2 - makeup

Fundatia Henri Coanda, Timisoara
03.2014 - 09.2014

Skills

  • Multilingual (see bellow)
  • Makeup artistry
  • Communication skills
  • DSLR Nikon & Canon
  • Analogue (Hasselblad, Mamiya, Nikon, Canon)
  • Visual and contextual content
  • Editorial and commercial skills
  • Creative visionary
  • Strong interest in fashion photography and still life
  • Capture One
  • Black and white dark rooms
  • Photoshop
  • Critical and analytical writing
  • Active and organized team player
  • Adobe Premiere Pro
  • Attention to detail and composition
  • Keen eye for capturing moments
  • Technical proficiency
  • Photo retouching
  • Image manipulation
  • Photographic storytelling
  • Adobe Premier Pro
  • Product photography and editing
  • Visual and contextual thinking
  • Power Point
  • Makeup and hairstyle
  • Tidy, clean and organised
  • Cash Handling
  • Problem Solving
  • Team work and collaboration
  • Time keeping, punctuality, able to meet deadlines
  • Customer service/front of the house
  • Written communication
  • Verbal communication (face to face, telephone)
  • Able to work under pressure
  • Food preparation/catering


Languages

Romanian
Native language
English
Advanced
C1
French
Advanced
C1
Italian
Advanced
C1
spanish
Beginner
A1

Timeline

Student - London Metropolitan University
10.2022 - Current
London Metropolitan University - Diploma of Higher Education, Fashion photography
10.2022 -
Freelancer Makeup Artist - UUSPAH
02.2021 - 01.2024
Freelancer, Makeup and cosmetics retail - Artisan
04.2019 - 11.2021
Freelancer makeup artist and skincare - JBC
02.2018 - 12.2019
Walsall College - HNC Photography,
09.2017 - 06.2018
Makeup Artist - Top Shop
02.2017 - 11.2018
Sales advisor and hostess - Gap Inc
01.2017 - 03.2019
Makeup and hair artist - UniqStudios Limited
04.2016 - 09.2017
Fundatia Henri Coanda - NVQ Level 2, makeup
03.2014 - 09.2014
Direct sales representative - Blue Earth, Green Solutions
01.2014 - 11.2016
Logistics manager - Hartl Connect
01.2012 - 11.2014
Hotel receptionist - Arinis
04.2011 - 08.2013
West University Timisoara (UVT), Romania - Bachelor in foreign languages (translations), Faculty of Letters, History and Philology
09.2010 - 06.2014
Traian College - Bachelor mathematics-informatics, mathematics-informatics
09.2000 - 06.2004

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Lorena Harnau