Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Lorena De Souza

Swindon,Wiltshire

Summary


Dependable and driven, with keen ability to lead and inspire team in fast-paced environment, ensuring exceptional customer service and operational efficiency. Capable of training staff and managing daily floor operations seamlessly. Ready to use and develop communication, organisation, and problem-solving skills in any role.

Overview

3
3
years of professional experience

Work history

Waitress supervisor

Helen Browning's Royal Oak
Swindon, wiltshire
06.2023 - Current
  • Motivated and reliable hospitality professional with 2 years of experience in customer service and team support
  • 6 months in a supervisory role
  • Proven ability to lead, communicate effectively and adapt to fast paced environment
  • Trained and supported new staff, helping to adapt quickly to procedures
  • Recognised for leadership, attention to detail and maintaining a positive and productive working environment

Sales assistant

Blue cross
Marlborough, Wiltshire
07.2022 - 10.2022
  • Work volunteer at blue cross
  • Gained valuable experience in a retail environment while developing confidence, communication skills and a strong work ethic
  • Supported stock management by sorting donations, pricing items and restocking

Education

A-Levels - Business, Economics, Environmental science

St John's Marlborough
Marlborough, Wiltshire
09.2024 -

Skills

  • Team supervision
  • Customer service
  • Staff training
  • Time management
  • Problem solving
  • Communication excellence

Accomplishments

  • Bronze Duke of Edinburgh Award

Timeline

A-Levels - Business, Economics, Environmental science

St John's Marlborough
09.2024 -

Waitress supervisor

Helen Browning's Royal Oak
06.2023 - Current

Sales assistant

Blue cross
07.2022 - 10.2022

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Lorena De Souza